CASY-MSCCN Jobs

An all-inclusive family style mountain resort, is seeking a highly motivated, passionate individual to join our team in creating memorable experiences for our guests. The wait staff supervisor plays an essential part in the overall guest experience and is responsible for providing the highest level of service to all guests. The successful candidate will embrace our tradition and culture and demonstrate excellence in hospitality while leading and mentoring other dining room staff. Key Areas of Responsibility: In the absence of the Dining Room Manager assumes day-to-day responsibilities by providing guidance, training, and development of wait staff. Demonstrates a commitment to genuine hospitality by providing warm, caring service. Assist in preparing and communicating wait staff schedule. Ensures appropriate staff coverage for each meal and is available to address unexpected absences. Leads by example and provides direction and guidance to wait staff to ensure an exceptional guest experience. Works side by side with staff in preparing the dining room for meals, serving meals to guests, completing post meal duties, and providing and engaging experience for all guests. Assures guests needs are met based on requests, dietary needs, preferences, and restrictions. Communicates clearly and effectively and in a positive manner to ensure staff is properly informed to provide the required services. Seeks ways to improve the guest experience and works with team members to incorporate service enhancements. Works with kitchen supervisor to coordinate back of house and front of house activities. Monitor and maintain cleanliness, sanitation, and organization of assigned stations and service areas. Participates in setting up, serving, and breaking down for special functions. Ensures that all guests requests, inquires, and concerns are responded to promptly. Assists in hiring, training, evaluating, counseling, disciplining and motivating co-workers. Ensures uniforms and personal appearance are clean and professional. Maintains knowledge of guests counts and special dietary requirements. Other duties as assigned. Education: High School diploma or equivalent. Degree or certification in hospitality is a plus. Training: Must have or be able to obtain WV food safety certification. Terms of Employment: This is a full-time seasonal position from late-April until mid-November. Days will vary but will require weekend and holiday work and possible overtime. Must be able to work non-traditional hours, including longer shifts with extended breaks on occasion and overtime. Must be able to walk, sit, stand, stoop, and lift or carry approximately 25 lbs. Background check required. Salary discussed at interview.