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At Microsoft, we believe that UX design only becomes great when language is simple, clear, and designed to flow naturally from one concept to the next. That’s where you come in! The Microsoft Industry Clouds & Solutions design studio is looking for an experienced UX content designer (content strategist/UX writer/product writer) to elevate the user experience for our customers.

About Industry Clouds & Solutions

Microsoft Cloud represents one of the fastest growing cloud businesses in the industry and is trusted by some of the world’s most iconic brands and institutions to power their digital transformation initiatives. The Microsoft Industry Clouds & Solutions team is bringing together the best that Microsoft Cloud has to offer to build and ship industry clouds, such as the Microsoft Cloud for Financial Services, Manufacturing, Retail, and more, to meet the needs of some of the biggest companies in the world.

Our mission is to speed up the use of Microsoft platforms and AI capabilities, by creating tools templates and components that bridge the gap between platform capabilities and industry-specific needs. These are targeted to a wide range of user roles, such as data engineers, data analysts, developers, and IT professionals, as well as industry-specific roles.

We have a multidisciplinary design studio made up of interaction designers, content designers, researchers, and a storytelling team. The all-up studio has people with different skills and backgrounds who are located in three different regions – US, India, and Israel. Your product team will be located in our Herzliya and Tel Aviv sites in Israel. Microsoft supports hybrid work.

Responsibilities

Responsibilities

• Use language as design material: Planning, crafting, and refining names and terms, messaging and content, UX flows, and in-product language—testing, validating, and adapting for the next iteration.

• Contribute to a coherent vision and experience strategy.

• Align business, brand, naming, messaging, and design strategies using your expertise across the broad domain of customer communications inside or outside of Microsoft.

• Work within design systems: People will seek you out for answers on Microsoft’s brand voice, content style standards, terminology, common UI and interaction patterns, feature naming, and more.

• Support multiple product areas. This requires context switching and supreme time management skills, diplomatically juggling and prioritizing multiple design, product management, and engineering teams, all while streamlining processes and looking for efficiencies.

• Able to work autonomously and know when to reach out for help. Use and build on existing Microsoft, Cloud+AI, and Industry Cloud style guidance, and be able to define product-specific guidance where necessary.

• Create processes, tools, frameworks—build a content design practice. This is a new role, so you get to educate designers, engineers, and product managers about how to work with a content designer.

• In addition to collaborating with UX research and conducting heuristic reviews, you’ll need to run content and terminology research using online tools and in-person conversations with customers.

Working at Microsoft

Microsoft's mission: Empower every person and every organization on the planet to achieve more.

• You may collaborate with partner teams across regions, with different cultures and perspectives—something we think results in products that work better for everyone.

• Build a working understanding of Microsoft’s whole product portfolio strengthens domain knowledge, and can save you time, effort—and even earn you vital support from other teams.

• Success here means questioning assumptions (or at least testing them!) and pushing beyond what’s familiar. You’ll explore, validate, test, iterate, and adapt experiences to drive customer usage and satisfaction.

• Some products and features ship fast and get fine-tuned over time, while others involve longer timeframes and multiple teams and decision makers. Regardless of cadence, you’re a constant collaborator and your design input is critical to the product’s success at every juncture.

Qualifications

• Qualifications

• 4+ years of combined experience in content-focused roles—including 2+ years as a product-focused content strategist, content designer, or UX writer.

• Demonstrated experience crafting product user interfaces across a range of platforms such as desktop, cloud services, and mobile.

• A portfolio of work demonstrating experience creating user-centered design solutions is a requirement for application. (Either upload your portfolio with your application or include a link to it on your resume or LinkedIn profile.) About you

• You have communication skills that extend to your relationships. You know building relationships both within and beyond your team is key for driving impact-oriented collaboration—and ultimately making a difference for customers.

• You love to take the initiative and identify what needs to be done. Waiting to be told what to do isn’t your nature. 

• You’re great at taking a lot of input and working toward consensus.

• You’re fluent in design tools like Figma, Sketch, InVision, or similar. (We use Figma)

• You embrace research and data you seek opportunities to collaborate with user researchers and present customer-based, data-informed rationale for your ideas.

• You have a growth mindset—there’s always more to learn. Confidence and humility can coexist. You’re quick to own mistakes (we all make them) and willing to reconsider and explore ideas.

#MCI

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .