Job Information
Custom Computer Specialists, Inc. Level 1 Deskside Support Technician in Hauppauge, New York
We are looking to find an individual with exceptional Customer Service and Technical Support skills to join a rapidly growing team in a dynamic, supportive and fun team environment. This person is responsible for providing first level support for all incoming help desk calls via phone chat and email, supporting K-12, healthcare, government, and corporate clients. This is a full-time role with various shift requirements from 7AM to 10PM Monday through Friday and is based in Hauppauge, NY. There is a rotational weekend coverage shift that is required as a part of this position as well, OT WILL BE PAID!
This position pays between $40,000 - $44,000 annually. Pay will be based on experience.
RESPONSIBILITIES:
Escalate tickets to Level 2 NOC Technicians Troubleshoot EMR systems for clients Rectify Active Directory issues Support client technical issues via phone support Diagnose Microsoft O365 issues Troubleshoot printers and endpoint devices Perform any other job duties assigned to you QUALIFICATIONS:
1-3 years experience working a helpdesk or end user support Working knowledge of Active directory Working knowledge of Microsoft office 1-3 years of Windows OS experience Strong Customer service skills CompTIA A plus is preferred ITIL certification is preferred