Job Information
Commonwealth of Pennsylvania Unemployment Compensation Specialist 1 in Harrisburg, Pennsylvania
Reference #: 4421056 THE POSITION Are you searching for a new customer service opportunity? Apply for this position focused on reviewing, researching, and analyzing employer issues and inquiries for the Office of Unemployment Compensation Tax Services, Employer Account Services section, Employer Contact Center. Advance your career and help ensure job seekers receive the opportunities and benefits they need.
DESCRIPTION OF WORK An Unemployment Compensation Specialist 1 is primarily responsible for receiving inquiries from employers, third-party administrators, representatives, legal and legislative authorities, and other external customers via telephone, chat, electronic, and paper correspondence concerning a wide range of Unemployment Compensation (UC) related topics. This position investigates, analyzes, and researches the circumstances surrounding each inquiry to determine the underlying issues, then evaluates, interprets, and applies the Pennsylvania UC law, policies, and procedures to cultivate available options for resolution. You will also provide technical assistance, educate customers of their rights and responsibilities, and effectively explain options in a manner that supports a consistent interpretation and implementation of laws, regulations, and actions. Find your place in our dynamic and rewarding team.
Interested in learning more? Additional details regarding this position can be found in the .
Work Schedule and Additional Information: Full-time employment Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Salary:Starting salary is non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements: One year as an Unemployment Compensation Claims Intake Interviewer or Unemployment Compensation Tax Technician (commonwealth titles); or One year of technical work experience in an unemployment compensation program, or employment-services program; and a bachelor's degree; or An equivalent combination of experience and training.
Other Requirements: You must meet the . For more information on ways to meet PA residency requirements, follow the and click on Residency. You must be able to perform essential job functions.
How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements will eliminate you from consideration for this position.
Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodation due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.