CASY-MSCCN Jobs

Reference #: 4422981 THE POSITION The Pennsylvania Employees Retirement Systems is looking for a college intern with exceptional customer service skills. This position is located within the Member Service Center (MSC) in the Bureau of Communications and Counseling and is the primary call center for the Public School Employees' Retirement System (PSERS). There are 14 staff who handle incoming telephone, email, and written correspondence from members and their representatives. The MSC GSI assists call center staff by performing various routine duties to allow call center representatives to spend more or their time assisting our members.

Students must be able to work a minimum of 10-15 hours every two weeks during the business hours of 8:00 a.m.  - 5:00 p.m. Within these parameters hours are flexible with school schedules. Interns may work up to eight hours a day, 40 hours per week.

DESCRIPTION OF WORK As a Retirement Systems Intern, responsibilities include reviewing documents to ensure accuracy, preparing correspondence for members and their representatives, and transmitting requested information from Authorization to Release Information forms. This position will be afforded the opportunity to assist with data entry from forms and/or for clean-up projects, prepare documents for scanning, send out routine member letters, as well as additional administrative support and routine clerical work as needed. Effective communication is essential in this position due to greeting and addressing concerns of walk-ins with non-counseling issues.

Our ideal candidate must be proficient in Microsoft products including Excel and Word and have telephone etiquette, customer service, and typing skills.

To qualify for the Government Services Intern (GSI) position, a student must be a full-time college student (12 credits or more) and is able to remain employed through the end of the pay period in which they graduate.

Work Schedule and Additional Information: Full-time employment Work hours vary between 8:00 AM to 5:00 PM, Monday - Friday. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Internship Requirements: Full-time student (12 credits for undergraduates and 9 credits for graduate students) Enrollment in a post-secondary education program for the next semester Be in good academic standing and be at least eighteen years of age Computer proficiency, customer service, and professional skills Additional Requirements: You must be proficient in Microsoft products including Excel and Word and possess telephone etiquette, customer service and typing skills. You must be able to perform essential job functions. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to  and click the Veterans' Preference tab or contact us at . Telecommunications Relay Service (TRS): 711 hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.