Job Information
Commonwealth of Pennsylvania Clerical Assistant 3 in Harrisburg, Pennsylvania
Reference #: 4447040 THE POSITION Are you passionate about customer service and eager to enhance your clerical abilities? Look no further! The Bureau of Motor Vehicles is currently seeking a Clerical Assistant 3 to maintain precise vehicle and disability placard records, all while ensuring exceptional customer service for those who reach out to us. As a Clerical Assistant 3, you will handle various tasks such as transaction processing, correspondence, discrepancy research, correction, and information services for both external customers and internal departments within the Department of Transportation. If this opportunity excites you, do not hesitate to apply today!
DESCRIPTION OF WORK In the role of Clerical Assistant 3, you will be responsible for conducting research using the PA Vehicle Code, Commonwealth Automated Registration Entitling System (CARATS) records, PennDOT policies, personal interviews, and other documentation for both internal and external clients. You will verify vehicle title, registration, and disability parking placard records, make decisions regarding these records, maintain records, and provide information to customers and partners. Your duties will also include answering calls and inquiries from the public, lienholders, partners, and internal customers, managing electronic messages received through the Customer Care Center, and providing help desk support to electronic lien entitling (ELT) service providers for lien discrepancies on vehicle records. It is essential to maintain accurate work logs, files, spreadsheets, and reports to ensure timely and precise responses to customers and PennDOT management units, as well as maintain accurate production records within the work unit.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements:
One year as a Clerical Assistant 2 (commonwealth title); or One year of moderately complex clerical experience; or An equivalent combination of experience and training. Additional Requirements: You must be able to perform essential job functions. How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss y ur request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.