Job Information
Commonwealth of Pennsylvania Clerical Assistant 3 in Harrisburg, Pennsylvania
Reference #: 4447024 THE POSITION Are you someone who excels in delivering top-notch customer service and is eager to improve your administrative skills? Imagine yourself in the role of Clerical Assistant 3 at the Bureau of Motor Vehicles, where you will be responsible for tasks like transaction processing, correspondence, discrepancy research, correction, and information services for both internal and external stakeholders. Join our administrative team and explore limitless growth opportunities!
DESCRIPTION OF WORK In the role of Clerical Assistant 3, you will be responsible for conducting research using various resources such as the PA Vehicle Code, Commonwealth Automated Registration Entitling System (CARATS) records, PennDOT policies, procedures, personal interviews, statements, and other documentation. This research will be performed to assist both internal and external customers. Your tasks will include verifying the accuracy of vehicle title, registration, and person with disability parking placard records, making decisions regarding these records and any associated products, maintaining records, and providing information to customers and partners. Additionally, you will handle phone calls and inquiries from the public, lienholders, partners, and internal customers. You will also receive and distribute electronic messages through the Customer Care Center and provide support to electronic lien entitling (ELT) service providers regarding lien discrepancies on vehicle records. It is crucial that you maintain accurate work logs, files, spreadsheets, and reports to ensure prompt and accurate responses to customers and PennDOT management units, as well as maintain accurate production records within the work unit.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements:
One year as a Clerical Assistant 2 (commonwealth title); or One year of moderately complex clerical experience; or An equivalent combination of experience and training. Additional Requirements: You must be able to perform essential job functions. How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, ple se discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.