Job Information
Forward Air Regional Carrier Specialist in Groveport, Ohio
Position: Regional Carrier Specialist
Job Description:
Due to continued expansion, Forward’s Carrier Management team is seeking a Regional Carrier Specialist. Forward is seeking self-motivated individuals to successfully oversee the on-time service performance and administration of our P&D vendor network. This role is responsible to ensure that shipments are picked up and delivered on time with the applicable data entry completed. It also handles issues occurring before, during and after service; determining if additional cost is justified or charges warranted with customer consultation. They may engage with Forward’s sales and operations forces to gain full resolution. The Logistics Coordinator also work with terminal personnel and management to resolve delays associated with the hand off between the vendor and Forward’s terminal.
Core Responsibilities and Duties:
Operate with integrity and a safety and service-centric mindset
Ensure the daily performance of Forward’s PU&D vendors meets company expectations
Ensure vendor and terminal understanding and accountability to meet Key Performance measures:
On-time service performance
Proof-of-service data within 30 minutes of service completion
Proof-of-Delivery images are made visible to customers by the following morning
Vendor invoicing is performed systematically within contractual guidelines
Ensure accessorial charges are denied or applied with proper judgement, documentation, accuracy and professionalism
Operate and oversee the PU&D assignment in a way that avoids claims
Professional communication
Perform basic math, typing, computer literacy and utilize multiple software applications
Initial search for lost freight
Use effective organization and multitasking skills to operate successfully in a fast paced environment
Contribute favorably to the team culture of teamwork, proactivity, urgency, and ownership
Other duties as assigned
Qualifications:
Interest and aptitude for Logistics, Transportation, Customer Service and/or Leadership
Ability to work individually and as part of a team
Ability to build positive and effective work relationships
Excellent verbal and written/email communication skills
Self-discipline
Multitasking ability in a fast-paced environment
Basic fluency in Microsoft applications such as Excel, 365, Word, Power Point
Effective Interpersonal skills
Valid Driver’s License
Reliable attendance
Benefits:
Recession resistant
Comprehensive Benefits Package, including 401K match and Paid time off
Affordable, good quality health insurance
Opportunity to learn the industry and build a national network of professional connections
Skills training and experience attractive for numerous Promotional opportunities
Growth potential in a company with numerous verticals and the desire to promote from within
Desirable location and a welcoming environment
Forward Air is an Equal Opportunity employer.
#IND
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication
About the Team