Job Information
Alight Application Management, Senior Associate in Granada, Spain
About Alight
Alight is a global leader in helping organizations make HR work better, by transforming their business-critical HR operations to deliver more effective and efficient people-critical services. We help our clients become better employers through smarter, more streamlined data architecture and business processes to save money, manage employee life cycles and support globally connected agile organizations. It’s a combination of deep HR experience and insight, advanced technology platforms and applications and a global portfolio of flexible service delivery options.
Job Description
Works collaboratively alongside the client facing roles of the account to deliver IT services across the integrated scope for the assigned account and own integrated view of the system corresponding to the functional responsibilities assigned.
The Exchange SME has extensive knowledge and experience in both support and maintenance processes of the EXCHANGE technology, and is recognized as an authority and trustworthy source in the EXCHANGE area. They are responsible to define, to pursue and to negotiate the work to be performed in the different phases of project development with the overall objective of guaranteeing the correct operation of the applications and a level of optimal performance.
They are the primary initiators of training and knowledge transfer activities, and works in narrow collaboration with other teams of ALIGHT to determine the optimal solution.
Tasks
In addition to the tasks common to all ALIGHT employees, the specific tasks for this position are:
Is a functional reference to queries relating to EXCHANGE
Supports the account’s technical governance on the functioning of the application
Adapt and prepare the technical environment advising on what products are the most appropriate depending on the requirements of the customer
Provides input in making estimates of time and resources required
Performs the analysis of current customer business processes
Performs taking of detailed requirements about the customer’s business processes
Plans the configuration and define the business processes in terms of the taking of requirements
Monitors integrated testing
Ensures proper implementation of the solution in different environments (Development, Test and Production)
Provides training on those areas in which he/she is specialized for experience and knowledge
Solves complex problems related to the application environment, using functional knowledge of the parameters in the system and the knowledge of legislation in the specific country
Participates in the development of the application by following the standard methodology (ALIGHT PIM or any other defined by the company at the time)
Share and extrapolate his/her knowledge between different clients / work teams to optimize the service provided
Collaborates and provides suggestions for the improvement of the service both at the specific customer level, providing added value, and at the level of euHReka or SAP platform in the areas of expertise that they work
Collaborates and provides suggestions for the improvement of the service both at the specific customer level, providing added value, and at the level of euHReka or SAP platform in the areas of expertise that they work
Collaborate in the development of the organic document of complex applications performed from the functional one
Leads integrated testing of complex applications
Reviews and creates specific scenarios/ test scripts relevant to the version releases of the applications involved in the solution.
Encourages and leads the technical education of the people of the team
Hold certifications in products / relevant technologies for his/her role in the company
Offers solutions that help the optimization and performance, improving the quality of the service
They are a technical reference and performs tasks of coaching and mentoring
They manage the pool of work optimizing the service provided
They provide suggestions that increase productivity and the quality of the service at a technical level
Qualifications:
Collaboration skills (with internal stakeholders and customers)
Minimum 3 years’ experience in supporting customers with successful track record
Excellent English (spoken and written) communication skills and comfortable to coordinate with internal and external parties
SME/Team-coaching experience in the same process/domain
Motivation and desire for improvement
Commitment to the customer and the company
Motivated to achieve excellence
In addition to the common skills for all ALIGHT employees, the specific requirements for this position are:
Orientation to the process of continuous improvement
Perseverance and tenacity to difficulties
Positive collaboration and anticipation to the needs of others
Capacity for analysis and synthesis
Proactive and makes decisions without being forced by events
Alight offers you a unique chance to build a career in a vibrant, agile, and growing organization, yet one with truly global client relationships and a wide range of opportunities.
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve .
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Join our team! Learn more at careers.alight.com
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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About Alight Solutions
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .
Our values are the essence of who we are:
Champion people. We are empathetic and have created a place where everyone belongs. And we win together.
Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.
Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.
Our Colleague Experience
At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.
We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.
Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.
Help us reimagine how people and organizations thrive!
Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.
@AlightSolutions