CASY-MSCCN Jobs

Job Family: Quality Management

Req ID: 415136

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. Looking for challenging role?

If you really want to make a difference - make it with us

This position is for Lead of Field Quality which is part of the Quality Management department which is responsible for handling, control and repair of customer returned products and addressing customer complaints.

Major skills / abilities necessary for the role are,

• Customer complaint handling / tracking.

• Customer return devices and PCBA analysis and Internal CAPA initiation.

• Report preparation / communication with customers / customer visits.

• Knowledge of component level debugging, 8D report preparation, data analysis tools.

• Knowledge of six sigma is an added advantage.

Duties and Responsibilities

● KPI monitoring and reporting

● Customer Complaint handling / Tracking

● Field Return PCBA / Device Tracking

● Support in Device debug, analysis and report preparation.

● Followup, Preparation of reports, communication / clarification to / from Siemens facilities within and outside india.

● Periodic review and revision of documents related to Field Quality for adequacy.

● Data collation & preparation of Presentation / Graphs for periodic Meetings / management communication.

● To initiate corrective actions for issues detected in field.

● Preparation of Quality reports related to field quality.

● Driving the root cause analysis across cross functional team for major customer related issues.

● Preparation of 8D reports and communication to customers.

● Interact with customer support team for all the customer related issues.

● Visit the Customer premises / installation site whenever required.

Technical Competencies

● Device level Debug

● ROM Programming / firmware

● PCBA manufacturing process

● Component level Debug

● 8D Process

● Device Build process

● Test process

● SAP / ERP Knowledge

● Technical report preparation

Behavioral Competencies

● Result Oriented

● Customer Orientation

● Collaboration & Influencing

● Intercultural Sensitivity

● Leadership

● Team Player

● Communication

● Continuous Learning

● Decision Making

● Initiative

● Values

Make your mark in our exciting world of Siemens

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow.

Find out more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers at: www.siemens.com/career