CASY-MSCCN Jobs

Job Description

Are you ready to dive into the world of e-commerce, where data and strategies are the keys to success? Are you passionate about online sales and eager to transform analysis and trends into growth opportunities?

To ensure an enjoyable digital journey for our future guests, we are looking for an E-Commerce Specialist with a deep understanding of e-commerce best practices and a passion for enhancing the online shopping experience. If you’re ready and eager to embark on an innovative adventure, keep reading to explore how you can make an impact on our pre-cruise digital platform.

Who we are:

Welcome to our global community! We take pride in our diverse community of over 20,000 professionals from 70 different countries and cultures. At Costa, we believe in open communication, positivity, and support. We foster an environment built on trust and transparency, where everyone's voice is heard.

How you’ll live your ambition:

From our Genoa offices, the E-Commerce Specialist will manage and optimize our pre-cruise digital platform (MyCosta) to achieve sales target ensuring an excellent Customer Experience. This role, located within our Digital & E-Commerce department , requires a blend of analytical skills, creative problem-solving, and a deep understanding of eCommerce best practices.

Demonstrate your passion

• Maintain and update the eCommerce website, ensuring product listings, descriptions, and prices are accurate and up-to-date, with a focus on achieving the REV results working on Conversion Rate Optimization, AoV and Penetration Rate Increase.

• You’ll be involved in the content management creation regarding products, services and promotion.

• Contribute to the digital marketing strategy by collaborating with CRM, OnBoard Revenue and UX/UI Teams providing active contribution on promotions, DEM workflows and new features to be addressed.

• Analysis, data, and reporting are your natural habitat. You’ll monitor and analyze website performance, traffic patterns, conversion rates, and sales data to identify opportunities for improvement.

• Being obsessed with Customer Experience, you’ll enhance the online shopping experience by improving website usability, ensuring mobile optimization, and implementing best practices for UX/UI design.

Get things right

• In a fast-paced business like ours, you’ll execute online promotions, discounts, and sales events to drive customer engagement and revenue.

• Coordinate with the inventory team to ensure product availability and manage stock levels for online sales.

• To ensure cohesive strategies and smooth operations, you’ll collaborate closely with the Markets, CRM, Brand, OnBoard Revenue, and IT teams.

• We are passionate about innovations and new trends, and we hope you can keep up-to-date with the latest eCommerce trends, tools, and technologies to ensure the company remains competitive.

What makes you unique :

• Your journey includes relevant experiences (3+ years of experience) in eCommerce or a related role.

• University studies in Marketing, Business, eCommerce, or a related field have been your starting point.

• Thanks to your experience, you have acquired a strong understanding of eCommerce platforms (Adobe Commerce is a plus) and CMS tools (Adobe Experience Manager is a plus), as well as proficiency in SEO, SEM, and online advertising.

• You have a data-driven approach and experience with web analytics tools (Adobe Analytics is a plus).

• Familiarity with web design principles.

• Given the many opportunities for collaboration, we expect you to have strong communication and organizational skills, as well as the ability to work independently and as part of a team.

• Strong problem-solving skills and attention to detail.

• As a global citizen, you embrace diversity and communicate fluently in English.

Why Costa

• Each day, you'll have the opportunity to engage with different stakeholders, giving a significant impact on the E-Commerce & Digital strategies.

• You'll be located at our Genoa offices, where our strategies pulse to life and our ships set sail. Plus, you'll have the flexibility to work remotely, adding an extra layer of freedom to your experience.

Diversity Equity & Inclusion

Costa is like a world within a world. Shipboard and shoreside, we are an extraordinary melting pot of different backgrounds, experiences, ages and cultures. Each of us brings unique insights and perspectives. All of us are valued and respected for who we are. Costa is a global community where everyone belongs.

Join us, let's set sail on an unforgettable journey together. Apply today to drive success and live your ambition!

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