Job Information
Marriott Wellness Suite Supervisor in Geneva, Switzerland
Job Number 24161411
Job Category Golf, Fitness, & Entertainment
Location The Ritz-Carlton Hotel de la Paix Geneva, Quai du Mont-Blanc 11, Geneva, Switzerland, Switzerland
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Job Summary:
The Wellness Suite Supervisor ensures the delivery of treatments and the smooth operation of the spa while guaranteeing high-quality services tailored to an upscale clientele. They manage and motivate the team, oversee the maintenance of facilities, and ensure an exceptional guest experience in line with the luxury standards of the establishment (LQA & Forbes).
Main Responsibilities:
Operational Management of the Wellness Suites:
Oversee all daily spa operations.
Ensure the implementation and compliance with treatment protocols, hygiene standards, and internal procedures related to the Marriott International group.
Supervise equipment and facility maintenance to guarantee a clean, safe, and welcoming environment.
Participate in defining treatment offerings and developing treatment menus in collaboration with the brand and the Director of rooms.
Manage and monitor orders for all Wellness Suite related materiel, products…
Client Reception and Care:
Welcome clients with courtesy and professionalism.
Identify clients' needs and advise on appropriate treatments and services.
Prepare the treatment environment and explain procedures to clients.
Handle guest calls and emails according to Ritz Carlton Standards.
Ensure that each guest receives a personalized and exceptional spa experience.
Address guest concerns, inquiries, and feedback in a professional manner to guarantee client satisfaction.
Treatment Delivery:
Perform treatments according to the brand protocols and those related to the Marriott International group, LQA and Forbes standards.
Adapt treatment techniques based on individual needs and the protocols defined by the establishment and the brand.
Ensure strict adherence to hygiene and safety standards.
Wellness Suites Space Maintenance:
Ensure strict compliance with hygiene and safety standards.
Conduct inventory of products and equipment, and report any restocking needs.
Sales and Promotions:
Promote spa services and encourage bookings for future treatments.
Advise and sell the spa brand's products.
Collaboration:
Work closely with hotel teams (front desk, reservations, housekeeping, etc.).
Team Management:
Assist with staff recruitment, training, and evaluation of staff.
Train the team to LQA, and Forbes standards.
Organize team schedules to optimize productivity and service efficiency.
Foster a positive and motivating work environment conducive to service excellence.
Conduct regular meetings to inform and motivate the team.
Client Management:
Ensure a personalized and high-quality welcome for spa clients according to LQA and Forbes standards.
Handle complaints and special requests, providing suitable and prompt solutions following internal procedures.
Ensure client satisfaction and encourage loyalty.
Promote the spa's products and services to clients.
Promote the Marriott Bonvoy loyalty program.
Administrative and Financial Management:
Assist in monitoring the spa's financial performance according to hotel standards.
Manage product stocks, place orders, and ensure efficient usage.
Prepare reports as per requested by hotel management.
Wellness Suites Marketing Development:
Assist with the promotion of spa services, events, and special offers to attract new clients and retain existing ones.
Collaborate with the spa owner or marketing team to develop local marketing strategies and partnerships.
Skills and Qualifications Required:
Experience: Minimum of 2-4 years of experience as a spa therapist, with a minimum of 1-2 years in a leadership or supervisory role in luxury hotel spa.
Extensive hands-on experience in performing various spa treatments such as massages, facials, and body treatments.
Education: Certification in massage therapy, aesthetics and other related wellness fields are required.
Managerial Skills: Ability to manage and motivate a team, organize work, and delegate effectively.
Proven ability to train and mentor staff on treatment protocols and customer service best practices.
Technical Skills: In-depth knowledge of spa treatments and products, as well as hygiene and safety standards.
Commercial Skills: Customer service orientation, sales, and business development skills.
Technical Proficiency: Knowledge of Microsoft Office, Book 4 Time, Opera, GXP.
Language Skills: Fluent in French and English; a third language is an asset.
Personal Qualities: Attention to detail, leadership, organizational skills, good presentation, and excellent communication.
Working Conditions:
Work in a luxury environment with high-quality standards.
Flexible hours, including weekends and holidays.
Access to benefits associated with the Marriott International group.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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