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Job Overview

We are seeking an experienced ITSM Administrator to join our team. The successful candidate will be responsible for administering, designing, building, and maintaining applications and workflows on ITSM platforms like Fresh Service and Service NOW. The ITSM Administrator will use various tools and technologies to automate common business processes, enhance user experience, and integrate ITSM with other systems.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

• Administer, design, build, and maintain applications and workflows on ITSM platforms

• Automate common business processes, enhance user experience, and integrate ITSM with other systems

• Have knowledge of core ITSM modules, such as incident management, change management, service catalog, problem management, HAM, and knowledge management

• Be familiar with specific modules relevant to the business domain, such as field service management (FSM), customer service management (CSM), project portfolio management (PPM), and IT business management (ITBM)

• Have knowledge of ITIL and Agile software development practices

• Have proficiency in scripting languages, such as JavaScript, Angular JS, and HTML, to customize the user interface, business logic, and data access of ITSM applications

• Integrate ITSM with external systems and applications, using various methods and protocols, such as REST, SOAP, JDBC, and LDAP

• Be aware of Fresh Service and ServiceNow best practices and industry trends, and make recommendations for continuous improvement of the applications and workflows

• Have knowledge of integration platforms such as Workato

• Have basic knowledge of cloud infrastructure and SAAS application architecture

• Have excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment

Qualifications

• Bachelor's degree in Computer Science or related field

• Experience with ITSM platforms like Fresh Service and Service NOW

• Proficiency in scripting languages, such as JavaScript, Angular JS, and HTML

• Knowledge of ITIL and Agile software development practices

• Excellent communication and collaboration skills

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com.

Compensation and Benefits

Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits