Job Information
Service Source General Clerk II in Ft Knox, Kentucky
Job Summary
Working independently and with minimal supervision, responsible for the scanning, preparing of documents for scanning, sorting, and filing of documents as well as document destruction and removal. Preparation of documents can include opening envelopes, files, and boxes of files, sorting documents, scanning documents, shredding documents, and appropriate disposal of documents.
Primary Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
Identify and resolve issues and provide technical expertise with high degree of accuracy
Interpret laws, rules, regulations, and other information s ources
Promote customer satisfaction needs or concerns and provide quality service
Promote the achievement of business results by completing assignments thoroughly and accurately within established guidelines
Use proper research and analytical tools and protect privacy
Perform other related duties as assigned
Additional Responsibilities
Control the pace and flow of the inquiry/request and manage call time effectively
Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations, and/or from abusive callers
Listen to and empathize with customers and acknowledge their concerns
Follow protocol and apply sensitivity and discretion in handling confidential information
Qualifications: Education, Experience, and Certification(s)
High school diploma or general equivalency diploma (GED) required
At least one year of customer service experience required
Wounded Warriors, veterans, and retirees preferred
Must be eligible to obtain NACI security clearance and gain and maintain access to Fort Knox, KY Army Installation
Knowledge, Skills and Abilities
Must understand military concepts and procedures
Proficient in verbal communication skills to facilitate clear and accurate information exchanges with customers
Exhibit excellent customer service skills
Ability to multi-task and work in a fast paced, structured/procedure-oriented environment
Basic knowledge of Microsoft Office Suite products required
Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner
Supervision Received
The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.
PAY TRANSPARENCY POLICY STATEMENT:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information
ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 29,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.
To learn more, you may click on the following video link:
https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s
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