Job Information
Boart Longyear Customer Service Representative in Forrestfield, Australia
Job Description:
Boart Longyear’s Products Division is a leading provider of drilling equipment and performance tooling for mining and drilling companies globally. Our range of highly productive drill rigs and tooling is suited to a variety of applications including, mining, mineral exploration, energy and environmental sampling.
The primary purpose of the Customer Service Representative is to support the sale of our globally manufactured items to our APAC customer base to ensure their requirements are understood and delivery commitments are met.
Want to know a little more about the role? Day-to-day responsibilities include:
Proactively manage orders including quoting, bookings, back orders, data entry Managing leads
Provide customer service by answering customer queries, processing their sales in a timely fashion, and answering queries promptly and accurately
Executing telephone sales
Manage and process claims assessments and Return of Material Authorization (RMA)
Support Managers with sales and administrative activities
Drive transactional sales
Implement direct marketing activities as instructed by Business Development Managers
Oversee delivery and troubleshooting of products
Build ongoing relationships with existing customers
Undertaking administrative tasks
Assist with inventory functions, stock control and inventory management.
A few other things we’re looking for:
Our preferred candidate will have 2 years of experience within a similar role
Focus on customer service excellence with internal and external clients
Excellent written & verbal communication skills
Excellent Listening and Questioning Skills
Ability to prioritise objectives and responsibilities
Strong Microsoft Office skills including Excel
Previous experience in using Oracle (desirable, not essential)
Previous experience working in a customer service or customer facing role in a relevant industry (e.g. drilling, mining, construction, etc.)
Sound planning and organisational skills
A team-focused attitude
Excellent analytical skills, technically savvy
To express your interest in this role, apply via the link.
As an Equal Opportunity Employer, we thank all who apply but will only be contacting those selected for an interview.
Auto req ID: 15493BR
Job Code: 230003 Customer Service Rep 3.09.Administrative
Function: Sales and Marketing
Region (Business Group): APAC
Country: Australia
State/Province: Western Australia
City: Forrestfield