CASY-MSCCN Jobs

Responsible for planning, arranging, and coordinating ambulatory transportation across all programs. Meets with patient or families to answer questions regarding transport or payment. Meets with hospital's senior leadership to discuss and improvise the discharge processes.

Primarily based out if the Hunterdon Medical Center facility in Flemington, NJ

Principal Accountabilities:

• Projects vehicle utilization. Creates modifies and evaluates schedule efficiency & effectiveness to assure highest level of utilization & customer service in collaboration with managers of ambulance & EMT division. Regularly reports vehicle utilization volume on time performance and other measures.

• Oversees EMT/RN assuring staff is properly attired & compliant with uniform & appearance standards. Orients new staff to department policies procedures & dispatch functions.

• Attend daily bed meeting/unit rounds working closely with case managers and social workers to assist in facilitating smooth and timely patient discharges. In the event of an issue to serve as first point of contact even after hours.

• Work with other Coordinators to accommodate customers’ needs and address complaints. Conduct customer calls for feedback, monitor staff’s customer services skills to assure appropriate interface and service.

• Regularly audits computer data to assure appropriate data is collected & input by staff records are complete. Counsel staff for compliance correction & improvement. Generates and evaluates regular on-demand & new reports on vehicle schedule on time & dispatch performance vehicle utilization outsourcing.

• Customer service development & recovery in accordance with company’s strategic business plan to identify new service offerings/expansion for current customers.

• Seek ways to improve performance as required and in response to customer’s feedback, implement specific service recovery actions for customers/patients when service gaps have occurred.

• Provide regular reports on activities and occurrences to management and director.

• Communicate federal/regulatory changes affecting service delivery impacting services received by or covered for patients/other customers; communicate changes in organizational model services or processes that impact these patients/customers.

• Conducts regular scheduled formal in-services for CM/SW and other appropriate audiences on federal/state regulatory changes impacting services.

• Work collaboratively with communications center coordinator regarding customer service needs and company performance, work with other sales representative as needed to recommend service improvement/changes or new program initiatives.

• Provide rate quotes for customers/patients; work with billing department to assist in any billing complaints and/or issues.

• Meet with hospital’s senior leadership weekly/monthly to discuss AAC performances as well as utilizing AAC to expedite overall discharge process.

• Obtain missing CMN’s for the billing department. Obtain pre-authorization for repetitive patients.

EDUCATION:

High school diploma/GED/ equivalent required

Bachelors degree preferred

EMT Preferred

QUALIFICATIONS:

MS Office proficiency preferred

Excellent communication and trouble shooting skills preferred

Knowledge of Right CAD and various insurance qualifications preferred

ABOUT US

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Morristown Medical Center, Morristown, NJ

• Overlook Medical Center, Summit, NJ

• Newton Medical Center, Newton, NJ

• Chilton Medical Center, Pompton Plains, NJ

• Hackettstown Medical Center, Hackettstown, NJ

• Goryeb Children's Hospital, Morristown, NJ

• CentraState Healthcare System, Freehold, NJ

• Atlantic Home Care and Hospice

• Atlantic Mobile Health

• Atlantic Rehabilitation

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years

• Best Places to Work in Healthcare - Modern Healthcare

• 150 Top Places to work in Healthcare - Becker's Healthcare

• 100 Accountable Care Organizations to Know - Becker's Hospital Review

• Best Employers for Workers over 50 - AARP

• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)

• One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine

• One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine

• Official Health Care Partner of the New York Jets

• NJ Sustainable Business

Atlantic Mobile Health is a non-profit corporation dedicated to providing the fasted air and ground medical transportation services.

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.