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Want to work for a company who protect the consumer whilst also having a highly commercial focus? ‘We Keep Food Safe’ from physical contaminants, saving lives and reducing waste.

Loma Systems is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. Loma Systems has over 50 years of experience developing and installing Designed to Survive™ equipment, that delivers on our company purpose to ensure when products leave the factory they are contamination free, to the quality intended and safe for you as the consumer. We pride ourselves in delivering on our commitments , providing high quality technical service and trusted advice to our customers.

Our culture is hands-on

At Loma Systems every individual is encouraged to take the initiative to get things done, and you will have the opportunity to make a real impact. Loma Systems’ parent company is Illinois Tool Works (ITW), a fortune 250 diversified industrial manufacturer of value added consumables and speciality equipment. ITW live by a philosophy of autonomy and a decentralised culture. This unique relationship means Loma systems can offer a personalised experienced to each and every employee, whilst offering the career progression and stability that comes from working for a larger organisation.

At Loma Systems and ITW we leverage the 80:20 principle in everything we do. We are serious and focused on improving food and pharmaceutical safety, but know the best way to achieve this is through employing a positive mindset and having a one team culture. If you have a proactive approach and want to make an impact, we want to hear from you.

You will be responsible for Scheduling a team of Field Service Engineers and providing quality advise where required. This role is critical in providing the high levels of service our customers expect and maximising the efficiency of our service resources. To succeed in this role you will require to develop and maintain a good relationship with both our customers and internal staff. While working towards developing your technical skills on the Loma products.

Tasks:

• Manage the scheduling of engineers taking into consideration business & customers priorities and contractual response times. This could include scheduling the engineers to fix breakdowns, upgrades, commission new machines, under take preventative maintenance and calibrations. .

• As the focal point for breakdown situations you will be required to monitor for trends and escalate where required to ensure customer satisfaction is maintained.

• You will be expected to maximise the benefit to the business and ensure effective utilisation at all times.

• Handle customer queries in a fair and courteous manner.

• Completing all necessary paperwork accurately and on a timely basis in accordance with the company procedures.

• Must be prepared to learn a diverse set of products and continually improve your product knowledge.

• Provide support via phone and email where required

Essential:

• Experience in a customer service background.

• Good PC literacy

• Good organisation skill

• Good methodical approach to problem solving

• Full current UK driving licence

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.