Job Information
Mill Creek Residential Community Manager in Falls Church, Virginia
Welcome to Mill Creek! We’re glad you’re here! At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome.
Essential Functions/Responsibilities
Financial Performance
Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.
Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value
Oversee pricing and occupancy strategies
Assist in preparation of community budget
Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations
Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels
Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards
Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction
Address and complete all other duties as assigned
Sales and Marketing
Oversee sales, lease renewals, move-in and move-out process
Oversee administration and completion of the resident renewal program, move-in and move out process
Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors
Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly
Participate in Revenue Management calls when applicable
Address and complete all other duties as assigned
Operating Standards
Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect.
Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations
Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level
Partnering with Service Manager, recommend capital improvements for community
Manage contracts with 3rd party service providers
Address and complete all other duties as assigned
Associate Management and Development
Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations
Empower, engage and develop associates to achieve great performance and desired business outcomes.
Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members
Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates
Support associate development. Provide targeted training and growth opportunities
Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto
Address and complete all other duties as assigned
Edu ca tion an d/or E x p e ri e n c e
High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred
3-5 years of multi-family or related property management experience or equivalent experience
2 years supervisory experience
Commitment to, and passion for, providing outstanding customer service
Strong communication skills (written and verbal)
Skills/Specialized Kn o w ledg e
Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffing
Analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management
Ability to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomes
Supervise subordinates and provide feedback and coaching resulting in improved performance
Exercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temper
Ability to clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communication
Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
Capable of travelling between two or more communities, if necessary
Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked
Mill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
People. Places. Relationships. Our tagline begins with the most important part of Mill Creek, our people. As a multifamily company focused on construction, development, acquisition, and operations of rental communities in the most desirable markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates. We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement. Our growth since our founding in 2011 is nothing short of remarkable – a direct reflection of our team’s contributions. We are committed to listening to our associates and focusing on continuous improvement.
For more information about our DE&I initiatives, please click here (https://millcreekplaces.com/2020-esg-report/) to review our inaugural Environmental, Social, Governance (ESG) Report.