CASY-MSCCN Jobs

As a Customer Success Specialist, your job is to make sure we are meeting and/or exceeding customers’ expectations with our products and solutions. You will develop an in-depth understanding of clients and their business needs/goals allowing you to identify upsell opportunities and preserve recurring revenue. You will help craft the Fluke customer success strategy, by building strong relationships with MEAT customers and collaborating with cross-functional teams internally to deliver excellent customer experiences. Fluke provides you with the flexibility you need so you can excel and grow in the best way possible.

Responsibilities

• Contact Fluke customers that have recently purchased a hardware product or a care plan, establishing a trusted advisor relationship that works to ensure we are meeting and/or exceeding customers’ expectations with our products.

• Leverage positive relationships with assigned clients, which include Increasing adoption, ensuring retention, and growing revenue.

• Developing success plans for customers that outline their critical success and growth factors.

• Work with all levels of the organization internally and partners externally

• Collaborate, problem-solve, and/or strategize with your team

  Your team

Our new Customer Success team of specialists is very dynamic and international.

We pride ourselves on having an open, honest, fun, and inclusive environment in which negative competition has no place. Team members will always share their best practices with each other and work as a unified team, and we participate in integration activities!

Experience

• Bachelor’s degree (Business field preferred)

• 1-2 years experience in a business-to-business (B2B) environment with hi-tech products in the professional industry

• Strong solid understanding of Microsoft Word, Excel, Teams, and Outlook.

• Previous experience with CRM.

  Personal skills

• Required primary language skills: fluency in English and a Middle Eastern language, preferably Arabic.

• Exceptional interpersonal, communication, and writing skills are required to interact with customers, other employees, and management; requires the ability to anticipate and solve problems.

• Ability to communicate technical information to understand customer’s needs.

• Demonstrated ability to work independently with reasonable supervision. Accountability and personal organization are essential.

• Demonstrate both personal integrity and the ability to exercise good judgment.

• Passionate about using analytical skills to identify problems, find solutions, and improve relationships.

• Energy and drive with the ability to adjust in a fast-paced environment

  Why you should join Fluke

• Work in an entrepreneurial environment that is team-centered, customer-focused, quality-focused and growth-oriented

• Grow within the department as well as others! Fluke pushes you to develop into what you want to develop personally and professionally.

• Hybrid work policy

• The international environment at a great location in Eindhoven.

  Fortive Corporation Overview

  Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Ready to move your career forward? Find out more at careers.fortive.com (https://stgfortive.taleo.net/enterprise/careers.fortive.com) .

Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. Fluke has achieved the number one or number two position in every market in which it competes. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a multi-national corporation headquartered in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business System. Working at Fluke gives you access to a robust career development process and challenging, “stretch” opportunities