Job Information
Menards, Inc. Call Center - Part Time in EAU CLAIRE, United States
Call Center - Part Time
Job#:375906
Location:EAU CLAIRE, WI - Corporate Office
Department:Support
Category:General Office
Salary:Hourly
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Job Description
JOB DESCRIPTION:
Menards is seeking a customer-focused individual to join our Call Center Team! As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will provide excellent customer service and ensure that all inquiries are resolved in a timely and efficient manner!
CALL CENTER PRIMARY RESPONSIBILITIES:
Each Call Center Team Member provides direct customer service through oral and written communication via phone call, email, or text using Menards-provided programs. Each Team Member will receive on the job training to contribute to store sales by selling products directly and fielding customer phone inquiries regarding product questions, pricing, and availability.
Process sales and special orders based on Customer requests and need
Provide clarification on Menards return policies and process returns accurately
Ability to work both independently and on a team in a fast-paced work environment
Ability to solve customer concerns and provide effective solutions in timely manner
Skills/Requirements
JOB REQUIREMENTS:
Call Center hours of Operations are Sunday – Saturday 7:00am – 7:00pm. Afternoon/Evening availability preferred
Part time Team Members are offered flexible scheduling during Call Center hours of operation
Must be able to work ONSITE at the General Office in Eau Claire, WI
Must be proficient with keyboarding, Microsoft Word, Outlook, basic phone system hardware.
Afternoon availability preferred
Opportunities to work occasional overtime including weekends and holidays
High school diploma or equivalent
Strong customer service skills and the ability to handle customer inquiries in a professional manner
BENEFITS:
Extra $3 per hour for weekend shifts
Flexible Scheduling
Store Discount
Profit Sharing
Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!
Medical Insurance and Dental Plans
On-the-job training
Advancement Opportunities
Menards Call Center Team Members work as a Team with one goal in mind – Excellent Customer Service. If you are a positive, Team player, with a motivated work ethic and you feel this position is the right fit for you, APPLY TODAY!
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