Job Information
Molnlycke Health Care Customer Care Team Leader Germany in Dusseldorf, Germany
Customer Care Team Leader Germany
Dusseldorf, NW, DE DE DE
Ref. number: 6764
JOIN US AND MAKE A DIFFERENCE
Do you want a career that impacts millions of people for the good? At Mölnlycke, you’ll be helping to equip medical professionals with solutions to improve outcomes for patients. And you’ll develop your career in a growing organisation with an inspirational culture – where you’ll be recognised for the results you’ve achieved.
Our Customer Care team is looking for YOU, as experienced Customer Care Team Leader (m/f/d), to support our business customers in Germany. As a member of our DACH Customer Care team, you will lead the German Team to deliver a seamless customer experience, adding business value through an integrated best-in-class service to align with customer centricity orientation.
Location : Düsseldorf (Hybrid)
Regional responsibility : Germany
What you’ll do
Coordinate, lead and deliver activities related to Customer Care Strategy in Germany
Support, guide and coach the German Customer Care Team in their daily operations to ensure top quality and performance
Drive automation / touchless orders
Create a continuous improvement culture
Define, implement and follow up on Customer Care KPI’s and customer interaction data to monitor and improve efficiency and customer satisfaction
Standardize best in class procedures in Customer Care to deliver excellence
Define your team’s development plan, secure necessary resources and competence to reach the Customer Care commitments
Develop a network to continuously be on top of the various processes within Mölnlycke
Represent Customer Care in the cluster and local market leadership team or commercial forum
Support the team in daily operations as needed
We’ll give you the challenges, skills and support to advance your career.
What you’ll need
Preferably a Bachelor's degree and/or equivalent experience
Leadership experience in customer service in an international company
Knowledge and understanding of product and supply chain routes
End-to-End Customer Understanding
Ability to understand customer needs and translate into sales opportunities
Experience with in-house sales welcome as well as outbound call campaigns
Experience in process improvement methodologies is an asset (i.e. Lean Six Sigma)
Strong communication skills, open-minded and a team player
Networking skills and stakeholder management
Team development and talent management
Computer skills: Microsoft Office / SAP
Preferably EDI knowledge (HBS, GHX, Pagero, Esker)
Preferably knowledge of CRM System for Customer Care
Business fluent in German and English, desirable level C1
What you’ll get
You will be part of a dynamic team with a global company
Ever-changing work environment where you will get space for your ideas and you are encouraged to take challenges and grow
Careful and comprehensive induction
Open, friendly and fair working atmosphere
Attractive career prospects
Mobile IT equipment and annual bonus in addition to your monthly salary of course
The opportunity to help make patients’ life better
Our approach to diversity and inclusion
At Molnlycke diversity is not just a vision, but our strength. We are dedicated to fostering an inclusive workplace that values and celebrates the power of diversity. At the heart of our commitment is the belief that diversity fuels innovation, creativity and problem-solving. We invite you to be a part of a team where authenticity is embraced, and every employee, regardless of background or any other traits, experiences a true sense of belonging. Your attitude, drive, enthusiasm, and eagerness to learn are as important to us as the requirements for the role.
If you feel excited about having an impact, then we want to hear from you!
Please send your application via our career site or reach out to Imke Kahlenberg to discuss this opportunity further.
About Mölnlycke ®
Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes.
Our business is organised in the four business areas Wound Care, Operation Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do.
Mölnlycke employs around 8,400 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916.
For more information, please visit www.molnlycke.com .