CASY-MSCCN Jobs

Manager, Clinical Trial Patient Recruitment (Portfolio Delivery Lead)

JOB PROFILE SUMMARY

Act as Portfolio Delivery Lead for key customer account, being responsible for the oversight of projects and programs run by the Patient Recruitment and Enablement team, with the goal of ensuring successful delivery (quality/ timeline/ financial).

Be the expert on Direct to Patient (DTP) strategy and delivery

Lead strategic initiatives and work with leadership across disciplines to develop implementation plans.

Responsibilities

• Provide oversight across assigned programs/ accounts with internal and client teams

• Responsible for delivery against agreed customer KPI’s and supports risk and actions planning as required

• Act as a client and/or internal liaison and escalation point for PRE at PSCS

• Attendance at key customer / project meetings

• Responsible for leading monthly project review sessions with assigned team

• Oversight of financial health of project/program

• Acts as point of contact for account specific operational/delivery questions, process review, agreements and manuals etc.

• Contribute to PSCS strategies pre and post award

• Work collaboratively with internal teams to develop, operationalize, and implement best-in-class strategies for customers to meet recruitment goals and maximize DTP funnel performance

• Coach and mentor PRLs assigned to the accounts/ projects

• Participate and/or co-lead departmental quality or process improvement initiatives

Responsibilities may include :

• Planning, assigning, and directing work

• Appraising performance and guiding professional development

• Rewarding and disciplining employees

• Addressing employee relations issues and resolving problems

• Provide operational leadership oversight for the resourcing process, including hiring, on-boarding and training standards and evaluating existing and future resource alternatives

• Evaluate workload, quality and budget metrics through regular review and reporting of findings

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Extensive experience in a client facing strategic level role

• Passion for patient centricity / healthcare communications / clinical trials

• Excellent communication, presentation, and negotiation skills

• Excellent financial acumen

• Accountability for all assigned tasks and experience proactively taking ownership as issues arise

• Demonstrated ability to influence stakeholders at all levels, establish and maintain relationships with individuals inside and outside the organization

• Excellent organizational and problem-solving skills

• Demonstrated ability to work effectively in a high pressure and deadline driven environment, proactively managing competing priorities

• Demonstrated ability to work with subject matter experts to create detailed and tailored engagement / communication strategies

• Thorough grasp of all standard computer programs including Microsoft PowerPoint, Word and Excel

• Demonstrated ability to work with subject matter experts to create detailed and tailored engagement / communication strategies

• Knowledge of the drug development / clinical trials processes

• Experience working in patient recruitment and specifically with DTP (Direct to Patient), with minimal of 2 years

• Experience developing ballpark and detailed budgets and discussing these with internal and external stakeholders

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in a health care or other relevant discipline or educational equivalent

• 5 yrs. of relevant and client facing industry experience (patient recruitment / strategy / program management)

• Or equivalent combination of education, training and experience

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $103,900.00 - $173,100.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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