Job Information
City of Durham Business Service Manager-Customer Billing Services in Durham, North Carolina
Business Service Manager-Customer Billing Services
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Business Service Manager-Customer Billing Services
Salary
$72,975.00 - $113,112.00 Annually
Location
Durham, NC
Job Type
Full time with benefits
Job Number
24-04725
Department
Water Management
Opening Date
04/04/2024
Closing Date
Continuous
Description
Benefits
Questions
Be sure to mark your calendar and attend the LOGO Career Expo on June 8th to find your new career with community impact! https://logocareerexpo.com/
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $72,975.00 – $93,033.00
Hours: 8:00 a.m. - 4:00 p.m.
The Department of Water Management, serving 245,000 customers with 97,000 accounts in the City and County of Durham, seeks a Business Services Manager to provide collaborative leadership in supporting the Customer Billing Service Division’s service delivery functions, such as: manage, coordinate and develop activities involving fiscal and resource management; co-managing and developing the department’s budget; processing accounts payables and receivables; preparing requisitions; monitoring contracts, and updating performance. Assists the Utility Finance Manager in providing leadership and supervision of approximately 20 positions either directly or through supervisors. Oversees interviewing, hiring, and training for new employees and on-going training, evaluation, and discipline for all employees. Collaborates with our partner organizations, such as Durham One Call, Water and Sewer Maintenance, Public Works, and Finance/Cashiering to provide seamless customer service. Evaluates performance indicators and directs changes to resolve problems and ensure quality and consistency of our service delivery.
Duties/Responsibilities
Provides general management oversight of financial, contract administration, grants, performance, personnel, or program administration functions; develops, updates, evaluates, and implements programs, projects, plans, policies, and procedures; supervises staff; develops and coordinates training; assists with and/or leads strategic planning and/or performance measurement processes; and ensures compliance with contracts, and applicable regulations, policies, and procedures.
Supervises and coordinates a department’s business operations including information technology, public affairs, marketing, finance and budgeting; evaluates and approves changes and updates made to department technology systems; and oversees the development of correspondence and promotional materials.
Prepares, reviews, monitors, and adjusts budgets; reviews, evaluates, and/or approves expenditures, budget transfers, and fund allocation; researches, reviews, and analyzes financial information; prepares expenditure and revenue estimates and financial forecasts; and develops and makes budget and financial recommendations.
Coordinates the preparation of and/or prepares, reviews, maintains and submits legal, financial, technical, and other complex, special, and general reports, plans, bid documents, contracts, applications, claims, memorandums, and other documents; oversees the maintenance of databases and online systems; researches, compiles, reconciles, and analyzes information; develops findings and makes related recommendations; reviews work and work of others for accuracy, completeness, and compliance with applicable specifications, requirements, regulations, policies, and procedures.
Collaborates with City management and departments, vendors and/or external agencies; convenes, facilitates and attends meetings and conferences; provides subject-matter expertise and consulting; investigates and resolves complex and high-visibility issues; and represents the department for citywide activities and projects such as preparation of the annual audit.
Minimum Qualifications & Experience
Bachelor’s degree or equivalent in business or public administration, or directly related field
Five years of related experience with at least three of those in a budgeting capacity/environment
Two years of supervisory experience
Must have a valid, unrestricted, North Carolina driver's license (or if you possess a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire)
Additional Preferred Skills
Demonstrate proficiency in progressive practice including but not limited to: quality customer service, advanced service delivery methods, service order automation, process improvement, and quality assurance
Extensive and proven customer relationship building experience
Excellent interpersonal and communications skills with proven ability to establish and maintain positive working relationships with subordinates, managers, and peers and to interact with customers tactfully and with a high degree of integrity.
Advanced writing skills and familiarity with MS Word to draft policies, procedures, ordinance amendments, and customer communications.
Advanced mathematical skills and proficiency in Excel to prepare revenue and statistical routine and ad hoc reports.
Benefits – General Full-Time Employees
11-12 paid holidays per year
12 standard work days of vacation per year
12 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
2 weeks paid military leave per year
Medical, dental, vision, and supplemental life insurance plans
State and City retirement plans
Short and long term disability plans
Paid temporary disability leave for specified conditions
City contribution of 10.15% into the N.C. State Retirement System
Paid funeral leave
Employee Assistance Program - personal and family counseling
Paid life insurance equal to annual salary
48 hours for volunteer work each year*
4 hours parental leave each year
Workman's Compensation Insurance
457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
401(k) retirement plan (5.0% of salary)
State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
401(k) retirement plan (5.0% of salary)
State retirement plan effective first day of the month following date of hire
Health insurance effective first day of the month following date of hire
Dental and life insurance, after one year of service
Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
City of Durham Website
Walk in
Job fair
Employee referral
Professional organization Please list the organization in "other" box below
Internet posting Please list the specific web site in the "other" box below
Craig's List
Facebook
LinkedIn
GlassDoor
governmentjobs.com
Monster.com
Indeed.com
Employment Security Commission
Magazine/Newspaper
Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
High School Diploma or Equivalent (GED, HiSET, TASC)
Associates Degree
Bachelor's Degree
Master's Degree
Doctoral Degree (PhD, Juris Doctorate)
04
How many years of related experience do you have?
No related experience
Less than 1 year of related experience
1 year but less than 5 years related experience
5 years but less than 9 years related experience
9 years but less than 13 years related experience
13 or more years related experience
05
Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire)
I have a valid, unrestricted NC driver's license.
I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
I do not have a valid, unrestricted driver's license.
06
How many years of experience do you have in a supervisory/management capacity?
No supervisory experience
Some supervisory experience but less than 1 year
1 year experience but less than 2 years
2 years experience but less than 5 years
5 or more years supervisory experience
Required Question