CASY-MSCCN Jobs

Description:

We are looking for a motivated Onsite IT Support Technician for our Duluth, GA office where some of their C-Level executives and VP's work out of. This person will directly report to the IT Manager who sits in Lafayette, LA but will also receive direct feedback from the C-Level executives and VPs onsite. Professionalism, communication, and consistency are going to be just as important as this person's technical ability. This team provides a mixture of phone and hands on support to our internal employees, but this person will also need to have the ability to stop what he/she is doing and cater to an Excutive/VP who needs assistance.

This person may have 12-20 tasks to complete for the executives throughout the course of an entire week. This position will require less phone support than the team in Lafayette strictly because the support for the executives is more critical for this specific position. The two most common issues that the executives have are with Excel and Microsoft Outlook email issues. The executives may also ask this person to set up their docking station, laptop, and phone for the day. They may not even have the time to think about solving and issues themselves and will reach out to this person for very simple and tedious tasks. This person will also utilize ServiceNow ticketing system to provide phone and hands on support with Windows 10, Microsoft Office 365, AutoCAD, etc. This person will also help image Dell PCs, install and deploy PCs, perform password resets, etc.

We are looking to have the Tier I positions to be a steppingstone for people to continue to grow and work their way up internally. This person will work onsite M-F from 8am-5pm with a 1-hour lunch. There may be a time where an executive will be in earlier than 8 and this person will need to be there earlier as well. The executives do however leave at 5pm or before 5pm.

This is a newer team with a newer manager. Our team in Lafayette, LA closes around 350 tickets per week, 20% of which are password resets.

Top Skills Details:

O365, Technical Support, Windows 10, Customer Service, Application Support, Hardware Support, Microsoft Office, Active Directory, Hardware, Phone Support, Desktop, Help Desk, Help Desk Support, Imaging, Troubleshooting, Office 365, Ticketing System, Executive Support, Executive/Management Support, Customer Support, Communication and People skills, SCCM, Windows 7, VPN, Remote Support, ServiceNow, Network Support

Additional Skills & Qualifications:

Professionalism and communication skills are very important. This person will need to have the ability to understand the level of management they are supporting and communication in a timely and professional manner. We prefer candidates who are motivated to learn and grow in their IT career, candidates who are fresh to the IT industry with strong people and communication skills.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.