CASY-MSCCN Jobs

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About our Team

Claims Record Unit (CRU) is a division of LexisNexis Risk Solutions, which is the industry leader of procuring Law Enforcement records nationwide. Insurance carriers use these records to aide in the adjudication of claims. We process 8 million requests annually and foster business relationships with agencies to streamline and improve processes. Our teams are located in Duluth, Ga. and the Philippines. CRU is the single point of contact for our customers and utilizes multiple resources and platforms across the U.S, Canada, and P.R.

About the Role

Demonstrates a conceptual understanding of the procurement of records for insurance purposes. The role entails calling law enforcement agencies to inquire about reports that are being requested for Insurance clients. Applies this understanding in the performance of routine and recurring assignments such as reviewing, compiling, acquiring, organizing, and maintaining records. *Position will be onsite with a potential Hybrid once fully trained.

Responsibilities

• Researching and reviews requests and police records information from websites, various internal and external databases.

• Fulfilling, editing, and/or modifying requests for police records to ensure compliance with company standards and completeness of order for product deliver.

• Performing additional research as required to meet customer expectations and demonstrates ability.

• Meeting and exceeding established departmental goals for productivity and accuracy.

• Performing outgoing calls to agencies regarding requests.

• Answering incoming calls from law enforcement agencies regarding requests.

Requirements

• Be customer-oriented: Customer service skills are required. Striving to create, maintain and enhance customer relationships.

• Experience in Criminal Justice, Insurance Claims, Call Center and /or police departments.

• Be able to use Microsoft Office applications including Word, Excel, PowerPoint, and Outlook

• Demonstrate the ability to learn quickly and thrive in a production-based environment.

• Able to demonstrate excellent oral and written communication skills.

• Possess a high school diploma; an Associate's level education is preferred.

• Be able to collaborate with cross-functional teams to deliver exceptional customer service and support.

Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)

#LI-AR1

#LI-Hybrid

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.