CASY-MSCCN Jobs

Description

At Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. If you'd like to help us build a place where you can find and buy anything online, this is the job for you.

The Data Center Global Services organization is looking for an individual with proven and tested leadership skills to help bring to fruition a newly developed Facilities Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center’s physical infrastructure and will serve as a facilitator for all Large Scale Events. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.

The ideal candidate will need to have an understanding of data center IT Infrastructure and data center Facilities infrastructure and how the two entities co-exist. The successful candidate will be responsible for providing assistance and support to the onsite team. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale data center and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist with aligning the Facility Operations Center with the larger objectives of other business and peer organizations. You will need to play a role with growing the team to a standard of operational excellence.

If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the challenge you’ve been looking for!

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

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Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Key job responsibilities

• Monitors the global data center Amazon facilities infrastructure platform

• Serves as a Point of Contact for internal and external teams

• Assists with the development of communication and escalation protocols designed to improve the team’s performance

• Contributes to outage post mortem analysis

• Ensures records are updated in a timely manner

• Assists with coordination and communication during emergency recovery efforts

• Assists with the development of tools that will enhance the team’s performance

• Ability to support a 24X7 environment (This is shift work which may require that you work weekends and holidays)

We are open to hiring candidates to work out of one of the following locations:

Dublin, D, IRL

Basic Qualifications

• Experience in Data Center Engineering/Operations or similar environment such as Technical or emergency Call center experience

• Ability to maintain SLAs through the implementation of proactive issue detection and reporting tools

• Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries

Preferred Qualifications

• Experience in data center engineering

• 2 + years experience working in a large-scale data center

• 2 + years experience in a NOC (Network Operations Center)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).