Job Information
Dubai Holding Team Leader - Room Reservations - Jumeirah Zabeel Saray in Dubai, United Arab Emirates
About Jumeirah & the Hotel
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishings, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire. The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad’s Kids Club complete with splash park, nightlife destination Music Hall and a collection of eight diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorised and non-motorised water sports, complete with private jetty offering shuttle boat transfers to and from the main-land of Dubai.
About the Job:
An exciting opportunity has arisen for a Team Leader in Rooms Reservations at Jumeirah Zabeel Saray. The main duties and responsibilities of this role are:
Take ownership of the training plan and the agreed standards of performance for the department to deliver the brand promise to our employees.
Ensures the smooth and efficient daily operation of the reservation operation, ensuring everyone contacting the Reservations Department receives an optimum level of services and care at all times.
Carry out regular spot checks within the department to ensure that the standards outlined in the Step by Step’s are being adhered to.
Motivate colleagues and provide a work environment which brings out the best in team members.
Carry out, supervise, and record cross training within the department as required, and within the guideline requirements of the group during the absence of Reservations Manager.
Conduct & document training and coaching for Reservations Sales Agents in the areas of telephone selling as directed by Revenue Manager and/or Reservations Manager.
Ensure that the 24 hour arrival report check is carried out on a daily basis and make sure that all guest information is duly entered
Review all incoming correspondence and distribute to the reservation colleagues for action.
Assist the Sales Agents in their duties as required and takes full responsibility in absence of Reservation Manager.
About You:
The ideal candidate for this position will have the following experience and qualifications:
1-2 years’ experience within the Reservations Department as Room Reservations Sales Agent/Room Reservations Coordinator
Educational Qualification in Sales or Revenue Department
Excellent PMS knowledge
2nd language (Arabic, Russian, German, ...) preferable
Skills
Excellent level of English
Competent computer skills, word, excel, power point
Excellent communicator
Friendly, approachable and professional
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for career with one of the most luxurious brands in the hospitality industry.