Job Information
Dubai Holding Reservations Agent - Global Contact Centre –Jumeirah Group in Dubai, United Arab Emirates
About Jumeirah:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
About the Job:
An opportunity has arisen for a Reservations Agent at Jumeirah Group & Corporate for a highly motivated and hard working individual.
Your key duties will include:
Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives
Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity
Achieve minimum standards related to external reservation audits for LQA and IFH call standards
Proactively handle and resolve customer queries and escalations through all channels which may include Telephone, email, WhatsApp and social media
Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards
Provide timely, accurate and detailed communication to any customer or partner regarding any enquiries
Adhere to shifts and schedules set out by department
Take ownership and keep up to date with information and training required to complete role effectively
Actively drive and work towards own Individual Performance Objectives
Actively demonstrate and comply with Jumeirah IT security, compliance policies and department standards
About you:
The ideal candidate for this position will have the following experience and qualifications:
Minimum of 12 months experience in a customer service role preferably a contact center
Must able to communicate effectively in English, Additional languages are desirable
About the benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer reduced hotel rates across our properties globally, excellent leave and health care package, flights home, fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, life insurance, discount off Jumeirah F&B Outlets and reduced hotel rates.