CASY-MSCCN Jobs

Position Summary

Achieve annual sales goals by providing effective management and leadership skills.

Responsibilities and Accountabilities

• Develop sales strategies and use reporting metrics to measure, analyze, and evaluate the effectiveness of the sales team.

• Drive the SGJ team to achieve annual sales goals and be accountable for such.

• Make recommendations for process, procedure, reporting, and technology improvements.

• Manage SGJ Sales Assistants to ensure administrative booking tasks are completed in a timely manner.

• Coach and mentor, all team members to ensure A&K Sales and Service standards are met.

• Ongoing performance management against monthly sales goals and annual Objective goals

• Collaborate with SGJ Specialists on new hire training including maintaining and updating training materials and training schedule for all new staff and continuing training and best practices.

• Collaborate with the Documentation team to ensure seamless transition and continuity related to sales and documentation.

• Resolve escalated problem files with team members.

• Provide guidance on booking financials as needed.

• Manage and monitor call queues to ensure appropriate phone coverage.

• Ensure Familiarization trips (fams) are scheduled to maximize destination/product knowledge.

• Monitor business cycles to ensure phone coverage during fams, peak sales periods, etc.

• Collaborate with DMCs, Third Party Suppliers, and other internal departments to facilitate booking processes, close sales and manage quality issues.

• Administrative duties (ie: weekly reports, scheduling, payroll, etc)

Skills and Abilities

• Effective people management and team building skills.

• Strong multi-tasking, organizational, and problem-solving skills.

• Ability to work in a high-pressure, high-stress environment.

• Excellent written and verbal communication skills.

• Extraordinary customer service demeanour.

• Excellent organizational skills, attention to detail, and analytical skills required.

• Good judgment and problem-solving skills.

• Ability to work in a team environment.

• Working knowledge of Travel Studio preferred.

• Knowledge of world geography.

• Intermediate to advanced computer skills required (Microsoft Word, Excel, and PowerPoint) and the ability to quickly master new technologies.

• Must be able to read/write/speak English.

Requirements

Education and Experience

• Bachelor's degree required or relevant experience

• Minimum five years experience in sales/customer service management preferred.

• Travel industry and call center management experience preferred.

Special requirements

• Evening and weekend hours may be required.

• International travel is required (and maintain a current passport).