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Job Description Summary

The Product Service Manager manages a product specific FSE team in a zone.

es an environment to achieve ultimate customer loyalty.

The manager provides leadership in setting and achieving assigned goals in the profitable installation, maintenance and repair of GEHC Systems products and the growth of the service contract base. Supports the achievement of the operating plan, including the support to sales and productivity initiatives for his/her products. The Product Service Manager additionally be a Customer Relationship Manager for the key customers in his geographical region.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential responsibilities:

• Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.

• Supports the achievement of the Operating Plans (OP), receivables, past dues.

• Optimizes resources & manpower deployment to achieve OP & productivity targets for product specific business segment.

• Owns operational processes (PM completion, Overtime management, NCR, FE Tool utilization).

• Leads and cultivates a culture of GE Values and integrity.

• Develops strong customer relationships and supports “one GE Healthcare Services” for the customer.

• Proactively identifies customer needs and develops and implements customer specific solutions.

• Leads service delivery, which continuously meets customer expectations.

• Leverage internal relationships to enhance business performance and customer experiences.

• Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures.

• Drives change initiatives as required to improve efficiencies and execute on business commitments. Support other modalities in a boundaryless fashion, to help deliver the GE HCS commitment to the business and the customers.

• Willing to travel extensively within the country as required.

R equirements / Qualifications:

• Bachelor or master degree (i.e. Electrical Engineering, Electromechanical engineering)

• Minimum 5 years of experience in such modalities (X-Ray, Mammography, Ultrasound)

• Demonstrated ability to train/mentor peers

• Strong customer-service skills with at least 3 years experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment in the Healthcare Industry

• Strong written and verbal communications skills with the ability to communicate complex technical issues in an easy-to-understand manner.

• Fluent in one of the two major country languages (French, Dutch) and able to communicate verbally and in written in the other country language.

• English -advanced

• Experience interfacing with both internal team members and external customers as part of a solution-based service process

• Prior project or technical leadership experience and exceptional interpersonal skills

• Change agent and process oriented with the ability to drive improvements in efficiency Knowledge of Healthcare marketplace.

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Successful candidates will be employed under local employment conditions and must already satisfy local employment/work permit and residency regulations.

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Additional Information

Relocation Assistance Provided: No