Job Information
City of Detroit Civil Rights Intake Specialist in Detroit, Michigan
Civil Rights Intake Specialist
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Civil Rights Intake Specialist
Salary
$49,982.40 - $99,985.60 Annually
Location
Coleman A Young Municipal Center, MI
Job Type
Appointed-Directors-Discretion of Mayor/Leg Body
Job Number
111501929102CRIO0989JT2
Department
Human Rights Dept
Division
Marijuana Ventures and Entrepreneurship (Previously named Home Grown)
Opening Date
11/15/2024
Closing Date
11/22/2024 11:59 PM Eastern
Bargaining Unit
9000-Non Union Salary Regular Service General
Description
Benefits
Questions
Description
Civil Rights Intake Specialist
The Civil Rights Intake Specialist serves as the initial point of contact for citizens and visitors wishing to file complaints related to discrimination and sexual harassment as defined in chapter 23 of the City code. They will also serve as the initial contact for employees who wish to file complaints of workplace violence, discrimination and sexual harassment as defined in Executive Order 2014-1 and 2014-2. This role is crucial in ensuring that complaints are accurately documented, assessed, and directed to the appropriate personnel for investigation and resolution. The Intake Specialist plays a key role in maintaining the integrity of the complaint process, ensuring confidentiality and professionalism at all times.
Examples of Duties
Complaint Intake & Documentation:
Serve as the primary contact for employees and citizens filing related complaints, either via the website portal, in-person, via email, or phone.
Collect detailed information about the nature of complaints, ensuring all relevant facts are documented.
Maintain confidentiality and sensitivity while gathering details from the complainant.
Maintain email accounts of the department and the Civil Rights team.
Assessment:
Assess the urgency and complexity of complaints to determine the appropriate course of action.
Refer complaints to the appropriate staff, department, or outside agency, if necessary.
Maintain CMTS (case management tracking system) to monitor the status of open complaints and ensure timely follow-up.
Communication & Guidance:
Prepare timely statements of departments’ positions, written reports and a summary of findings, with supporting documentation, that are fair, impartial and represent the facts
Provide all related parties with information on the complaint process, relevant policies, and their rights.
Respond to general inquiries about procedures, escalating complex questions when appropriate.
Maintain open communication with all involved parties, including complainants, respondents, department heads, and investigators.
Data Entry & Reporting:
Accurately enter all complaint-related data into the department’s case management system.
Assist in generating reports for management on complaint trends, resolutions, and outstanding cases.
Process Improvement:
Identify areas for improving intake and complaint-handling procedures.
Collaborate with team members to implement best practices in case management, employee relations and citizens’ concerns.
Compliance & Policy Adherence:
Ensure all complaints are handled in compliance with local, state, and federal employment laws.
Adhere to the City of Detroit’s policies and procedures regarding complaint processing and confidentiality.
Provide relevant documents needed for requests of information in related Freedom of Information Act (FOIA) requests, depositions, grievance and arbitration hearings.
Minimum Qualifications
Education:
Bachelor’s degree from an accredited college, or university in a related discipline.
Experience:
2-3 years of experience in HR, legal, ideally involving employee relations, conflict resolution, or similar duties.
Supplemental Information
Evaluation Plan
Interview: 70%
Evaluation of Training, Experience & Personal Qualifications: 30%
Total of Interview and Evaluation T.E.P: 100%
Additional points may be awarded for:
Veteran Points: 0 – 15 points
Detroit Residency Credit: 15 point
Medical Plan Offering for Administrative Special Services Employees
The City of Detroit is pleased to continue to provide a medical plan option to our Administrative Special Services Employees for the 2020 plan year. This plan is provided by Blue Care Network of Michigan and utilizes their PCP Focus Network. This plan provides you with the opportunity to receive an enhanced level of benefits and pay less out of your paycheck for your medical plan. There are two important requirements that you should consider and understand if you should decide to enroll in this plan. You will have to choose a primary care physician that serves within the PCP Focus network. This primary care physician coordinates your care. The network includes over 22,000 Primary Care Physicians. There are also Wellness Requirements that you (the subscriber) must meet in order to remain in the enhanced level of benefit.
Administrative Special Services Staff (Exempt) are eligible for the following benefits:
CURRENT SICK LEAVE – Granted (3) months of continuous service. (1) day per month, not to exceed (12) days per year.
VACATION – Granted (1) day per pay period, not to exceed 20 days per fiscal year
PAID HOLIDAYS – Granted if paid for 600 straight time hours in the (12) months prior to the holiday
MILEAGE REIMBURSEMENT - Granted on same basis as regular employees.
WORKERS COMPENSATION – Covered by applicable laws.
UNEMPLOYMENT COMPENSATION - Covered by applicable laws.
HOSPITALIZATION – You are eligible to purchase healthcare benefits for yourself and your dependents under a group rate. You will be responsible for the full premium, no employer contribution will be applied. Please review the Health Care Plan Options Booklet for more detailed information.
This position is not eligible for the City Pension Plan, dental, vision, optical, death, life, disability, funeral, reserve sick or jury duty.
Administrative Special Services Staff (Non-Exempt) are eligible for the following benefits:
CURRENT SICK LEAVE – Granted (3) months of continuous service. (1) Day per month, not to exceed (12) days per year.
VACATION – Granted on the following basis:
Terms of Service Vacation leave Earned
Less than 6 months None
After 6 months & (1000 work hours)5 days
After 1 year An additional 5 days
2-5 years 10 days
6-7 years 11 days
8-9 years 12 days
10-12 years 13 days
15- years15- years
PAID HOLIDAYS – Granted if paid for 600 straight time hours in the (12) months prior to the holiday
OVERTIME - Granted on same basis as regular employees.
MILEAGE REIMBURSEMENT - Granted on same basis as regular employees.
WORKERS COMPENSATION – Covered by applicable laws.
UNEMPLOYMENT COMPENSATION - Covered by applicable laws.
HOSPITALIZATION – You are eligible to purchase healthcare benefits for yourself and your dependents under a group rate. You will be responsible for the full premium; no employer contribution will be applied. Please review the Health Care Plan Options Booklet for more detailed information.
This position is not eligible for the City Pension Plan, dental, vision, optical, death, life, disability, funeral, reserve sick or jury duty.
01
Give an example of a customer exchange where you resolved a problem for an unhappy customer.
02
Please indicate your highest level of education completed
High School Diploma/GED
Associate's Degree
Bachelor's Degree
Master's Degree
PhD/J.D.
No Education experience
Required Question
Agency
City of Detroit
Address
Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226
Website
http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job
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