Job Information
The Auto Club Group APD Claim Representative I Meemic in Dearborn, Michigan
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Job Type: Full time
Exempt/Non Exempt: Hourly
Job Description:
Remote Auto Physical Damage Claim Representative I - The Auto Club Group
What you will do: (Primary Duties & Responsibilities)
The Auto Club Group is seeking prospectiveClaim Representative Iwho willhandle basic, entry-level claims under close supervision and with a lower level of claim handling authority. The claim handling responsibilities may cover most of the lifecycle of the claim, or focus on an expanded role with specific phases, such as, subrogation.
In this position, you will have the opportunity to: Review assigned claims. Contact the insured and other affected parties, set expectations for the remainder of the claim, and initiate documentation in the claim handling system. Complete a general coverage analysis including a review of policy coverages and provisions, and the applicability to the reported loss. Ensure all possible policyholder benefits are identified, create additional sub-claims if needed or refer complex claims to management or the appropriate claim handler. Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential. Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim. Evaluate the financial value of the loss. Approve payments for the appropriate parties accordingly. Make referrals to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit). Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.
Employees assigned to the Auto Physical Damage ("APD") claims unit will handle simple claims that do not involve injuries or third party liability and utilize the company's Direct Repair Shop (DRS) programs. Utilizing these programs require a basic level of claims handling expertise and authority.
Additional responsibilities may include the following: determining liability issues, injuries or other factors require reassignments of the claim; contacting the insured to verify and gather accident and damage facts to determine the appropriate method of inspecting the vehicle; reviewing vehicle repair estimates to understand the value of damages applicable to the claim; monitoring and approving care rental expenses; obtaining and reviewing police reports and other vehicle or accident related documents as part of the claim investigation; monitoring vehicle repair status and interacting with DRS shops and Claims DRS Examiners when needed to resolve and communicate claims status and issues.
With our powerful brand and the mentoring, we offer, you will find your position as aClaims Representative Ican lead to a rewarding career at our growing organization.
How you will benefit: Claims Representative I will earn a competitive salary of$20.00 to $25.00per hour with annual bonus potential based on performance.
Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition Reimbursement
We're looking for candidates who: (Preferred/Required Qualifications) Education: Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent CPCU coursework or designation I-Car 2000 training CCC traini