CASY-MSCCN Jobs

Repair Coordinator/Customer Service Rep.

Danvers, MA

Hybrid

Contract

$25/hr - $28/hr

The Repair Coordinator assists with all internal and external customer repairs with vendors. This role reports metrics and raises issues related to products or processes to management. The Repair Coordinator works closely with the quality, repair, customer service, and/or production staff, as well as the customer’s supplier quality engineers.

Contract Duration: 6 months + and can be hybrid once trained

Required Skills & Experience

• Proficiency with Microsoft Office.

• Self-starter capable of juggling multiple priorities and involving stakeholders when necessary to ensure customer satisfaction is maintained.

• Strong written and verbal communication skills.

• Sharepoint is a plus

What You Will Be Doing

Daily Responsibilities

• Manages large Equipment Manufacturer customer quality portals and general customer quality concerns, ensuring excellent supplier quality ratings on vendor scorecards are maintained.

• Processes incoming customer Return Materials, failure analysis, and Material Review Board requests. Coordinates and requests external vendor Returns.

• Ensures customer failure analysis response requirements are satisfied.

• Reports any issues requiring Non-Conformance or Corrective/Preventative Actions to be initiated, to the designated staff.

• Maintains continuous communication with customers and internal stakeholders regarding repair status. Maintains the Repair portal to ensure repairs stay on track for completion and statuses are current.

• Determines warranty status and requests purchase orders from customers when required.

• Creates or issues sales orders, purchase orders or shippers related to repairs.

• Reports metrics to management as required.

• Performs other duties as assigned.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Jessica Eisenberg

Specialization: Customer Support / Call Center / Client Administrative / Clerical