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Description:

Infrastructure and Virtualization Practice Architect

Job Description:

TEKsystems Global Services® is part of TEKsystems, the leading IT services and staffing company in North America. TEKsystems Global Services provides a continuum of services ranging from engagement management to full outsourcing for applications, infrastructure and learning solutions. As a services provider, we leverage our talent management strengths to extend the business value of our client partnerships and deliver measurable business and IT outcomes.

TEKsystems Global Services is a fast-paced, growing organization with a dynamic and diverse work environment. Our strong culture is embodied by our core values— relationships, commitment, serving others and open communication. Our values guide our hiring decisions and shape how we make a meaningful impact in the IT market.

The Practice Architect (PA) position is a leadership position in the organization that is responsible for managing multiple consulting and delivery projects and account teams/programs. The Practice Architect provides consulting and delivery assurance of services for clients through a range of internal and external functions in the following areas: Consulting, Account Interaction, Service Delivery and Practice Delivery responsibilities. Project sizes range from transactional solutions of < $1M to multi-year outsourcing solutions of > $10M. As a Practice Architect, the PA is expected to have the experience and background to perform all the duties described below for engagements that are focused on consulting / delivery management within the defined subject matter area, including resource management, deliverables development, project planning and executions, adherence to contract attributes and costing, customer interaction, and other key aspects of solution-based managed services. For a PA, these engagements will typically be delivered at one of our North America Solution Centers, India Solutions Center, or at the customer location, usually North American based. They are expected to have adequate level skills required for complex deliverable-based, fully outsourced, or extremely large-scale engagements or programs and contribute input to a larger cross-functional project / program.

The different types of projects / engagements may include, but are not limited to the following:

• Existing environment assessments and road maps

• New architecture designs and implementations

• Modernization efforts, including:

o Large-scale upgrades and / or migrations

o Remediation of identified deficiencies

o Re-designs and reconfigurations

• High-availability and disaster recovery systems

• Full systems management lifecycle (provision, deploy, monitor, patch, upgrade, and retire) solutions

• Operational maintenance and optimizations, including:

o Monitoring and management

o Automated Deployments

o Patching and vulnerability remediation

o Administration and support

o Process refinement and automation

The primary focus of this architect role will include the following technologies / subject matter areas:

• Primary technology expertise required:

o Data center compute hardware platforms, including hyperconverged technologies

o Enterprise class storage

o Virtualization technologies, including VMware vSphere

o Linux / Unix server operating systems, including RHEL

• Expertise in two or more of the following secondary technologies, in each category:

o Under data center compute hardware:

 Dell VX Rail and blade chassis

 HPe HCI and blade chassis

 Cisco Hyperflex and UCS

 Nutanix

o Under enterprise class storage:

 Dell/EMC SANs

 NetApp appliances

 Pure storage

 HPe Nimble

o Under virtualization technologies (other than VMware vSphere):

 VMware Horizon

 AWS Workspaces

 Microsoft Hyper-V

 Nutanix AHV

 Citrix Xen

 Virtualized Storage

 Virtualized Networking

o Under Linux / Unix server operating systems (other than RHEL):

 Oracle Linux

 SuSe Linux

 Ubuntu Linux

 AIX Unix

 Solaris Unix

Key Accountabilities and Priorities

Solution Delivery

• Gain a clear understanding of customers’ business requirements and their technical requirements based upon the developed solution and agreed statement of work (SOW).

• Understand, develop, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve project, stakeholder, and delivery issues in a timely manner.

• Facilitate internal communication and coordinate the assembly of a delivery team for new engagements to include practice support, delivery (regional and/or practice), and account team members.

• Consolidate delivery status and agreed costing information across the project stakeholders.

• Ensure delivery escalation procedures are addressed and communicated to client, consultants, and managers.

• Implement knowledge management strategy and communicate process and procedures for knowledge transfer from sales/solutions to delivery.

• Perform delivery risk and issue management and facilitate issue resolution with proper notification to all affected parties.

• Identify and coordinate the delivery change control process.

Practice & Product Line Management

• Perform periodic project/program analysis, product line review, and product line “health checks” with practice and delivery resources.

• Examine customer reference-ability and establish on-going relationships with the customer and account team members.

• Refine practice pipeline and product line attributes based upon metrics and analysis as well as overall fit within the marketplace and technological changes.

• Support the development and execution of an Account Strategy in collaboration with internal stakeholders.

• Capture, develop, and refine intellectual property (IP) based upon projects, programs, and engagements; develop IP to be reusable for future training and delivery requirements.

• Coordinate subject matter material with team members for development of best practices for product lines and delivery improvements.

Management Responsibilities

• Understand and manage customer requirements (delivery and environmental factors) to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk and assumptions, and customer satisfaction.

• Ensure delivery methodology is understood by team from project initiation to project closeout; sales/solution to delivery knowledge transfer.

• Financial and contractual responsibility for engagement profitability.

• Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves.

• Ensure delivery management methodology is followed on all client opportunities.

• Mentor, manage and develop product/project team members. Team size varies from 3 team members up to 8-10 team members.

• Conduct annual reviews and provide feedback throughout the year on employee performance where required.

• Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies.

Job Qualifications and Experience:

Knowledge Skills and Abilities:

• 15+ years’ experience in information technology and/or professional services, with emphasis on subject matter expertise.

• Experience in delivering projects/programs, delivering and administrating client professional services agreements including the change management process.

• Frequent interactions with external customers at the Director level or above; normal level of interactions at the CXO level; established consulting and interpersonal skills with 10+ years’ experience

• 10+ years of "in-depth hands-on” experience of the above listed primary technologies

• 5+ years of experience in three or more of the above listed secondary technologies

• 5+ years of experience automating system administration tasks with scripting languages, such as: bash, perl, Python, and PowerShell

• Ability to work remotely as primary location but can also travel to customer sites as needed, up to 25%, depending on the project / engagement

• Strong conceptual and analytical skills, which demonstrate out of the box problem solving

• Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment

• Team player with experience leading and collaborating cross-teams to deliver successful solutions

• Excellent oral and written communication skills (English language).

• Superior people and personnel management skills.

Education:

Bachelor’s degree in information technology or a related field, or equivalent training/educating/experience required.

• Certification(s) in the one or more of the above technologies

• Higher-level VMware and RedHat certifications are preferred

• Intermediate MS Office Skills

• Deep understanding of network, storage, server, and application architecture

• Knowledge of ITSM concepts – ITIL Certification is an asset

• Sufficient understanding of Services Outsourcing, PMI PMBOK. PMP, IAOP (Outsourcing Professional), or other relevant certification a plus related to the subject matter area.

Skills:

Project management, Architecture, vmware vsphere, microsoft hyper-v server, red hat, open source, Virtualization

Top Skills Details:

Project management,Architecture,vmware vsphere,microsoft hyper-v server,red hat,open source,Virtualization

Additional Skills & Qualifications:

The primary focus of this architect role will include the following technologies / subject matter areas:

• Primary technology expertise required:

o Active Directory and Azure AD

o Quest AD Migration Tools (ODM / QMM / Binary Tree)

o Microsoft Windows Server OS and associated roles / services (File/Print, DHCP, DNS, ADCS / PKI, ADFS, etc.)

• Expertise in three or more of the following secondary technologies:

o Azure AD Connect

o Azure SSO / Multifactor Authentication

o Microsoft Exchange Server

o Microsoft SQL Server

o VMware Virtualization / Microsoft Hyper-V

Additional earnings may be available through incentive programs like annual bonuses, commissions, profit sharing, etc. Please click on the following link to learn more about our full-time internal employment benefits: https://www.teksystems.com/en/careers/benefits. The expected posting close date is 10/3/2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.