Job Information
View, Inc. Customer Success Manager – Dallas, TX in Dallas, Texas
View, Inc. (NASDAQ: VIEW) is on a mission to transform buildings to improve human health and address climate change. We started by revitalizing something that hasn’t changed for centuries—the everyday window—and in so doing, built the technology foundation for responsive buildings that are more experiential, more human-centric, and more energy-efficient.
View Smart Windows use artificial intelligence to automatically adjust in response to the sun, eliminating the need for blinds to increase access to natural light and views, while improving thermal comfort. They also transform into transparent displays for remote collaboration, internet browsing and more—and come with a cloud-connected smart building platform that can easily be extended to improve indoor cellular coverage, enhance building security, and completely reimagine the occupant experience.
The impact of our products is profound. View buildings are 20% more energy-efficient, and research has shown that employees working next to View Smart Windows experience half as many headaches, enjoy 37 more minutes of sleep per night, and are significantly more productive. Companies around the world—including Google, Netflix, Uber, Walmart, Stanford Health Care, and countless others—have already designed our products into 75M square feet of buildings. And we are just getting started!
OUR CULTURE AND VALUES
We are committed to our culture. We actively use our culture in how we conduct business.
Safety First
Customer Obsession
Drive for Excellence
Always Learn
Communicate Directly
Succeed as a Team
POSITION SUMMARY
The Customer Success Manager (CSM) will be responsible for fostering strong relationships with customers. The CSM is a key component of business development and works hand and hand with Sales and Product Management. The focus is outstanding satisfaction with the View product, and ensuring the product experience suits customer needs. This role demands an exceptionally proactive, talented, and exuberant multitasker. We seek a self-directed, passionate, self-motivated individual with strong customer facing skills who will be responsible for engaging with customers post-sale and installation to ensure delight through the entire project lifecycle. This person will act as the product expert and train customers on the value proposition of our product. This position requires working closely with Project Managers, Project Engineers, Product Management, and our Building Design Team to optimize our customers experience.
ESSENTIAL RESPONSIBILITIES
Obsess over customer satisfaction through attentive engagement
Establish and develop tenant and building management relationships to foster pleasant interactions with the system and our team
Ownership over the customer lifecycle – journey with the product, interventions, and usage levels
Be the Voice of the Customer (VOC) internally at View
Bring learnings/feedback from our customers experience and work with the product management team on new features and improvements
Functional dimensions of the position: Customer education and training, post-occupancy customer engagement, feedback and closure of issues, joint product application publications and promoting regional product awareness, meet or exceed the Customer Success metrics and KPI’s
DESIRED SKILLS AND EXPERIENCE
Excellent communication skills and ability to listen to details attentively
Excellent people skills to interact with customers and cross-functional teams
Powerful Writing
Strong organization skills
Impressive customer service capabilities
Presentation Skills: Comfortable and confident when speaking to audiences of varying sizes
Data driven
Building Management
Knowledge of USGBC LEED Rating System
Travel 40-50%
1-2 years of customer/client management/account management experience is a plus, but not mandatory
EDUCATION
Bachelor’s degree in Architecture, Project Management, Construction, or a similar field
View, Inc. is an equal opportunity employer.