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IS Customer Service Intern Requisition ID 2024-48943 Category Information Technology Overview The Nationwide Children's Hospital Information Services Department Intern undergoes supervised practical training in their designated field of study. Interns have the opportunity to work with multiple teams within NCH Information Services and are exposed to a broad range of IS technologies and processes. The Intern is responsible for helping with departmental tasks, ad-hoc requests and is actively involved with unit or organization-wide projects. Interns work closely with NCH staff and leaders to conduct research, capture data, attend meetings and develop and implement new processes and initiatives while helping achieve the best outcomes for the hospital. Schedule: Hours can be varying between 8:00am - 5:00pm, Monday - Friday Location: Near East Office Building 431 S. 18th Street Columbus, Ohio 43205 Why Nationwide Children's Hospital? The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We're 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children's Hospital. A Place to Be Proud. Responsibilities Provides immediate assistance and problem resolution for customer service incidents or requests in person or via phone. Operates within a service management system to log, update, dispatch, monitor, and resolve service requests. Participates in IS-related deployment projects. Assists in the development and implementation of department quality assurance operations and activities. Gathers and analyzes data. Runs pre-defined queries and formats reports as appropriate. Compiles and builds presentation materials to support projects, showcase new initiatives, report data findings, or other related information. Attends weekly group development sessions and actively participates in all NCH intern events. Applies strategic, system-level thinking and operational excellence techniques for problem-solving. Performs some clerical office coordination and administrative tasks as needed. Collaborates directly with management and provides recommendations to improve department or business unit. Qualifications QUALIFICATIONS, KNOWLEDGE, AND SKILLS REQUIRED: High school diploma or equivalent GED Required. Candidate must be currently enrolled in and actively pursuing a course of study related to the Information Services Profession. Education curriculum must be provided by a certified or licensed educational institution. Exceptional interpersonal, presentation, and communication skills required to interact effectively with all