CASY-MSCCN Jobs

Behavioral Health Intake Supervisor Requisition ID 2024-53444 Category Behavioral Health Overview JOB POSTED: Supervisor, Behavioral Health Intake Full-time | Benefit's Eligible The Behavioral Health Intake Supervisor will serve to provide supervision to Behavioral Health Intake department staff, including resource coordinators and schedulers, in a call center environment. This position is responsible for the management of workload to ensure timely and accurate follow-up on referrals, consultation and coordination efforts to help facilitate accurate triaging, scheduling and routing of referrals, facilitation of quality customer service interactions, as well as the promotion of an agile work environment to meet the business needs of the department through supervision, coaching and feedback. The Supervisor represents to the community the quality of service delivery provided through Behavioral Health Services, and thus is required to have exceptional customer service/interpersonal skills, judgment and knowledge of agency and community resources, a strong ability for critical thinking and problem solving in crisis or conflict situations, excellent organizational skills and the ability to interact with all levels of NCHBH and Nationwide Children's Hospital staff, as well as a wide range of external contacts. This position will also maintain the competencies of a Resource Coordinator and perform related tasks and duties when necessary. Why Nationwide Children's Hospital? The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We're 16,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children's Hospital. A Place to Be Proud. Responsibilities What Will You Be Doing? Supervise staff assigned to the work unit and coordinate the day-to-day operations by maintaining referral workqueues, assigning workload and monitoring staff productivity throughout the day to ensure timely and accurate follow-up on referrals and quality customer service interactions. Initiate appropriate steps in resolving referral issues, including research missing or unclear information on referrals, provide follow-up to referral sources and respond to customer service concerns. Provide case consultation to facilitate processing of referrals, collaborate and coordinate with other departments on routing of complex care cases and promote independent decision-making among team. Instruct others to perform duties within the framework of the standards, policies and procedures set forth by Nationwide Children's Hospital, NCH Behavioral Health Services and other professional standards. Participate in improving organizatio