Job Information
Ciox Health LLC ROI Supervisor / Southaven / Columbus / Meridian in Columbus, Mississippi
This Position is for an ROI Supervisor with a work location in US-MS-Southaven | US-MS-Columbus | US-MS-Meridian.
Overview
The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to Health Information Operations Manager. The Health Information Operations Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Health Information Operations Supervisor will also assist in the new hire process, meeting with clients, and developing staff at multiple sites.
Responsibilities
What you will do...
A passion to lead, train and motivate a growing and excited Team.
Communicate and collaborate with leadership on issues, opportunities, or challenges.
Lead Audit Team which receives requests from Payors
Review data and provide client and leadership solutions
Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
Manage the Request coming in from the Risk Management Team of the client
Be the leader of client locations and plan for fluctuating needs.
Oversee the escalation calls from centralized call centers
Participates in project teams and committees to advance operational Strategies and initiatives
Coordinates with location/client management on complex issues while building a strong relationship
Qualifications
What you need...
A true leadership philosophy in which the goal of the leader is to serve
Ability to support clients and your Team working both onsite and remotely.
1-2 years of Health Information related experience
Well-versed with HIPAA standards.
A knack for presenting to leadership, clients, and your Team via Video or in person.
Solution provider and forward thinking
Detail and quality oriented as it relates to accurate and compliant information for medical records.
Power BI, MS Office
What makes you stand out...
EMR experience with EPIC, or Cerner.
Previous production/metric-based work experience
Team building and experience elevating individuals' careers.
Working conditions & physical demands
Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to stand and sit frequently throughout an eight-hour period, reach horizontally and vertically for overhead use. Must be able to use a telephone or headset equipment. Incumbent must be able to lift 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations are available to qualified individuals with disabilities. Must be willing to travel up to 75% of the time to multiple sites based on the needs of the region. Possible overnight stays and last-minute coverage.
To ensure the safety of patients and staff, many clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if ny), and a work environment free from distractions.
With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19. *Except for states where legally prohibited to enforce mandates.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.