CASY-MSCCN Jobs

Director II Customer Care

Location: This position will work in a hybrid model (remote and office). The Ideal candidate will live within 50 miles of our Columbus, GA . or Meridian, ID. Elevance Health PulsePoint locations.

AmeriBen is a proud member of the Elevance Health family of companies. We are a third-party administrator (TPA) of medical benefits, also providing medical management, human resource consulting, and retirement benefits administration services.

The Director II Customer Care will be responsible for the planning and development of key processes within a centralized customer service unit to achieve excellent customer service. Staff is typically located in multiple sites and/or states and utilizes multiple systems. May include oversight of multiple functions within claims, customer service, enrollment and billing, document management, mail services, appeals, etc.

How you will make an impact:

• Provides guidance on the most complex issues

• Has full managerial/staffing responsibility

• Handles significant and regular external contact with customers or agencies

• Has significant budget accountability and manages special projects

• Hires, trains, coaches, counsels, and evaluates the performance of direct reports.

Minimum Requirements:

• Requires BA/BS and a minimum of 9 years of professional/leadership experience; or any equivalent combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• MA/MBA preferred

• Strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills, preferred.

• Experience effectively managing partnerships within large matrix organizations, is strongly preferred.

• Highly effective leadership skills in the areas of: concierge services, customer care, and team management are strongly preferred.

• Self-starter who thrives in a fast-paced environment.

• Ability to travel may be required