Job Information
CDPHP Reception Specialist in Clifton Park, New York
Grounded by a compelling mission, core values, and compassion for people, CDPHP and its family of companies offer a strong foundation for a rewarding career. Established in 1984, CDPHP is a physician-founded, member-focused, and community-based not-for-profit health plan that offers high-quality affordable health insurance to members throughout New York. The company values people, quality, innovation, and community, and its corporate culture supports those values wholeheartedly. CDPHP is committed to fostering a culture of belonging and takes a wholistic approach to diversity, equity, and inclusion. At CDPHP, the employees have a voice and are encouraged to make an impact at both the company and community levels through engagement and volunteer opportunities. CDPHP invests in employees who share these values and invites you to be a part of that experience.
CDPHP and its family of companies include subsidiaries Strategic Solutions Management Consultants (SSMC), Practice Support Services (PSS), and ConnectRx Services, LLC.
The Reception Specialist will be responsible for providing a positive and efficient experience for all patients of the practice facility. This includes welcoming patients and assisting with checking in/out for appointments, verifying/updating patient and insurer information, scheduling, and assisting with payments as necessary. The Reception Specialist will also seek to provide excellent internal customer service, assisting each practice office with questions and follow up as needed.
QUALIFICATIONS:
Minimum one (1) year of experience with patient registration experience strongly preferred.
High school diploma or GED required. Associates degree preferred.
Experience with Microsoft Office, including Word, Excel, Outlook is required.
Experience with medical practice software strongly preferred.
Demonstrated proficiency navigating multiple software systems.
Demonstrated ability to provide excellent customer service and develop relationships both internally and externally.
Demonstrated ability to work collaboratively with multiple partners to positively affect outcomes at the team, organization and patient level.
Must be detail-oriented with strong organizational skills.
Demonstrated ability to work with and maintain confidential information.
Excellent verbal and written communication skills.
Flexibility to adapt to a changing and fast-paced environment.
As an Equal Opportunity / Affirmative Action Employer, CDPHP will not discriminate in its employment practices on the basis of race, color, creed, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, protected veterans status, or any other characteristics protected under applicable law. To that end, all qualified applicants will receive consideration for employment without regard to any such protected status.