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Restaurant General Manager Cleveland, OH > Earn up to $60,000 annual base salary + bonuses! >>No Early Mornings, No Late Nights, No Fryers, No Alcohol, Grow Your Career, Have a Quality of Life Bench General Manager role- Potbelly Sandwich Works, where Good Vibes and Great Careers are a way of life! Come Build the Potbelly Nation with us. Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop. Before you knew it, we were serving up delicious food in a fun environment at more than 400 shops across the United States. We continue to wake up every day with one goal: Make people happy through good vibes and delicious craveable food. Put those awesome ingredients together, and there's no telling what we'll cook up next! Job Title: General Manager Department/Function: Operations Location: Field, in Shop Reports to: District Manager Details: Full-Time, Exempt Travel Requirements: Rarely GENERAL DESCRIPTION The GM is the leader of the Potbelly shop! He or she should bring his or her Positive Energy each and every day to Build and Inspire our teams and to make Potbelly a fun place for our customers, too. He or she should have the ability to see "Big Picture" of running the business. Be able to coach and develop people, to execute outstanding product quality and exceptional customer service, and to build sales and control costs for each shift. He or she should also be able to multi-task and follow Potbelly standard operating policies and procedures with essential areas of focus including: ESSENTIAL FUNCTION In addition to following standard Potbelly operating policies and procedures, main areas of focus include (but are not limited to): People Select and hire great employees who represent Potbelly Values. Train and develop all employees to the next level. Assess staff abilities. Create and implement effective development plans. Create and enforce a plan to reduce turnover. Delegate tasks to team and provide follow-up. Hold team accountable. Build relationships among team members. Provide effective and open communication on goals during team meetings. Recognize positive contributions. Provide timely and thorough performance appraisals based on defined goals and objectives for the shop. Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures. Administer all in-shop employee benefits and payroll procedures. Customers Make customers really happy. Effectively handle customer complaints/issues. Measure customer satisfaction and execute plan to improve both satisfaction and loyalty. Maintain a clean and inviting shop. Ensure cleanliness, maintenance and security standards are met. Ensure product quality, safety and sanitation standards are met. Provide fast, friendly and accurate service. Continuously improve customer feedback program scores. Sales Increase comp sales and deliver budgeted sales each period. Create marketing plan. Lead local shop marketing to increase sales. GM ideally lives in the neighborhood and is involved in the community, the school and local business, social and not-for-profit activities. Create shop plan to continuously improve the business. Profits Control cost of goods, variances and inventories within the shop. Staff and schedule appropriately to control labor costs. Ensure proper cash handling and deposit procedures are followed. Ensure appropriate inventory and ordering systems are in place. Must have financial literacy; Ability to understand and learn from financial reports. Ability to increase flow-through. EXPERIENCE, EDUCATION AND BEHAVIORS Knows, lives and can teach The Potbelly Advantage. Adopts the Potbelly V