CASY-MSCCN Jobs

Genesys API Developer

Category: Software Development/ Engineering

Main location: United States, Pennsylvania, Pittsburgh

Alternate Location(s): United States, Ohio, Cleveland

United States, Texas, Dallas

Position ID: J0924-1515

Employment Type: Full Time

Position Description:

This position is a hybrid onsite working role in our client's office in Pittsburgh, PA. However, Dallas, TX and Cleveland, OH are also acceptable work locations.

CGI is seeking a talented and experienced Genesys API Developer to join our dynamic team at one of our top tier US banking clients. As an API Developer, you will be responsible for designing, developing, and maintaining robust application programming interfaces (APIs) to enhance the functionality of our Genesys software application. You will collaborate with cross-functional teams to ensure seamless integration and optimal performance of APIs.

Your future duties and responsibilities:

• API Design and Development: Design, develop, and implement high-quality APIs that meet business requirements.

• Collaborate with software architects to define API specifications and standards.

• Integration and Testing: Integrate APIs with existing systems and third-party services.

• Conduct thorough testing to identify and address potential issues, ensuring the reliability and scalability of APIs.

• Documentation: Create comprehensive documentation for APIs, including technical specifications, usage guides, and troubleshooting procedures.

• Collaboration: Work closely with cross-functional teams, including front-end and back-end developers, to ensure seamless integration of APIs. Collaborate with product managers to understand and implement feature requests.

• Performance Optimization: Identify and address performance bottlenecks in API code to ensure optimal speed and efficiency. Implement security best practices to safeguard APIs against potential vulnerabilities.

• Version Control: Utilize version control systems to manage and track changes to API code.

• Troubleshooting and Support: Provide technical support and troubleshooting for API-related issues.

• Collaborate with support teams to resolve customer-reported problems related to APIs.

Required qualifications to be successful in this role:

• Familiarity/experience with call center technology

• Candidate should have experience with Genesys Cloud Architect

• Candidate should have experience building Genesys call flows and data actions that include integrations with external APis/systems

• Candidate should have experience in microservices development/integration.

• Proven experience as an API Developer or similar role.

• Solid understanding of RESTful and SOAP APIs.

• Experience with API security protocols and best practices.

• 5+ years’ experience as Java developer

• 2+ years’ experience with Spring and microservices

• Strong aptitude for learning on the fly, embracing new technologies, and willingness to make stretch goals

• Experience with Microservices development

• Strong experience of writing and maintaining unit tests.

• Experience with GIT version control

• Experience with Jenkins and Pipelines

• Ability to troubleshoot issues independently

• Ability to collaborate with others

• Very strong verbal and written communication skills

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $86,900 - $168,900.

At CGI we call our professionals members to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI s benefits include:

• Competitive base salaries

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

• 401(k) Plan and Profit Participation for eligible members

• Generous holidays, vacation, and sick leave plans

• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;

• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.

Skills:

• Java

• JUNIT Framework

• Spring

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.