CASY-MSCCN Jobs

Technical Support Engineer

Job Description / Responsibilities:

• Providing customer remote support for issues in HVAC & Refrigeration controllers in site via chat functions, emails, and calls.

• Providing customers with step-by-step guidance to resolve technical problems.

• Following up on technical queries and providing prompt feedback.

• Prioritizing customer queries and escalating serious technical issues.

• Documenting error reports and monitoring performance metrics.

• Establish remote connection with new and existing stores.

• Update call-tracking system in place, with required information.

• Programming and set point configuration and changes per requirements.

• Keep track of set point changes.

• Technical training to external personnel.

• Executive reports with trends, graphs, dashboards, infographic and suggestions to our client monitoring department.

• Update external new projects spreadsheet.

• Report and solve any problems with controllers.

• Maintain proficiency in all products and services that company offers. This includes installation, programming, and equipment protocol.

Requirements:

• Equivalent from two-year college or technical school along with five years related experience and/or training, or equivalent combination of education and experience. Bachelor’s Degree it’s desirable.

• Computer skills including word processing, database, power point presentations, Internet software, E-mail, Windows PC, Power BI, Excel Advanced

• Strong problem-solving skills

• Excellent analytical skills - the ability to identify trends, patterns, and insights from data.

• Understanding of reporting & data visualization tools such as Power BI

• Excellent written and verbal communication skills

• Ability to carry out assigned tasks to the required standards with minimal supervision.

• Ability to work independently as well as within a team.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

We provide employees with flexible and competitive benefits plans that offer the right options to meet your individual and family needs. Some items may include flexible schedules and remote work, professional development opportunities, paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives, and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers, and making a positive impact in the communities where we live.

About Copeland

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial, and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software, and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

No calls or agency requests please.