CASY-MSCCN Jobs

Description:

Ensure the highest level of quality customer service by responding to inquiries from customers, members, physicians, or providers. Gather information to troubleshoot, analyze and resolve complex questions/issues related to the program, process or system. Listen to users’ concerns, analyze the information, recommends solutions and follow up to ensure the solution resolves the issue. Handle escalated calls from Program Support II.

Stay informed of changing customer requirements to ensure highest level of customer support. Update manuals, training, standard operating procedures and communications as needed. Document suggestions or enhancements to improve products and services, based on customer feedback.

Track new and ongoing referrals, conduct follow up, solicit member feedback about their experience.

Top Skills Details:

call center representative,customer service representative,healthcare representative,Project coordination

Additional Skills & Qualifications:

Attention to detail

Multi-tasking

External and internal communication

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.