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R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

As our Manager of Client Delivery for AR and Denial Management you will be responsible e for supporting internal initiatives and implementing client programs as it relates to R1’s AR & Denials Management solution. Every day you will have client engagements, perform data verification, create reports, deliver service results to clients, respond to client questions, and take client meeting minutes. To thrive in this role, you have experience in AR and Denial Managment, enjoy presenting to leadership, and managing large accounts.

Responsibilities:

• Portfolio will be of a higher level of complexity, ensuring consistent service delivery and client satisfaction

• Coordinate with senior leadership and cross functional teams to ensure seamless service delivery and the resolution of complex issues

• Develop and implement strategic initiatives to enhance client relationships and drive business growth

• Serve as the main point of contact for assigned clients (minimum of 5 clients) and act as a communication connection between clients and Operations, Client Success, and other service lines

• Manage client meeting schedules and agendas for assigned client\Utilize spreadsheets and data visualization software including Excel and Power BI tocreate material

• Create, Deliverand Present all standard and ad hoc client facing reporting based on client needs

• Use various methods to compile, analyze and convey numerical or statistical data,including pivot tables, graphs and spreadsheets

• Perform account level auditing for report/deliverable integrity where applicable

• Coordinate with Client DeliveryDirector on SME input

• Maintain and manage client required documents, ensuring accuracy and timely updates, while coordinating effective communication between all relevant stakeholders

• Manageand lead client meetings:Agenda Creation/Distribution, Meeting deck prep and coordination, Deliver project results to Clients, Create Meeting Minutes as an active listener to demonstrate clearunderstanding of client needs and action items

• Support client maintenance:

• Maintain client specific protocol documentation with internal stakeholders

• Resolve problems internally by investigating the presented issues, consultingwith other teams and/or researching under the specific client’s account

• Multi-task between various inquiries and systems in a fast-paced environment

• Support client expectations and follow through on commitments

• Investigate case level feedback to deliver to the client under Operations’ leadership's direction

• Monitor Client health key performance indicators (KPI’s)

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Required Qualifications:

• 2+ years of internal or external customer service experience

• Experience presenting to executives, CFOs, etc...

• Experience working with large healthcare systems or multiple hospitals

• 2+ years' experience working in AR and Denial Managment or Patient Finanancial Services

• Proficiency with Microsoft Office and proven experience in working with MS Excel creating Pivot Tables, V Lookups, etc...(intermediate level Excel or above)

• Proven experience in building reports, validating data, providing analysis and provenexperience in quality assurance

For this US-based position, the base pay range is $71,930.00 - $109,236.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

Visit us on Facebook (https://www.facebook.com/R1RCM)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”