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Job Summary:

The ServiceNow OT Product Owner will be define, deliver, and manage the lifecycle of the OT modules in the ServiceNow Platform. The Product Owner will lead the product teams in developing the OT Asset and vulnerability management modules including data integrations across source systems. Initial work will be focused on implementation of these OT modules in concert with the IT innovation team including feature definitions and process designs. Upon completion of the implementation, the Product Owner will shift to continuous improvement for the tool including product roadmap development to meet user needs, backlog management, and collaboration on strategy and vision for future development.

Responsibilities & Duties:

• Defines and manages product roadmap• Build, groom and prioritize the product backlog, continuously managing expectations with relevant stakeholders – including the senior leadership team• Manage the sprint planning process and participate in all relevant ceremonies (reviews of prior sprints, grooming, retrospectives, etc.)• Develop a deep contextual understanding of our customer, worker and user needs• Gather market feedback through user interactions, focus groups, and by performing industry research to support future development• Write detailed functional specifications, user stories and product documentation• Collaborate with cross-functional teams of developers, designers and analysts to implement and deliver new products and features• Collaborate with the organization on vision, strategy, decisioning, tactical execution, and measurement systems• Communicate roadmap stages and timelines internally with key stakeholders

Basic/Required Qualifications:

• Bachelor’s degree in Marketing, Engineering, Computer Science or other related degrees and four (4) or more years of work related experience; OR High School Diploma/GED and eight (8) or more years of work related experience in lieu of a degree

Desired Qualifications:

• Certified SCRUM Product Owner

• Experience in utility operational technology

• Background in industrial control systems

• Previous work in cybersecurity for OT equipment

• Strong knowledge of NERC CIP requirements related to access management and data protection

• Experience with ServiceNow platform, preferably OT modules

• Exceptional collaboration stills and the ability to build strong relationships across teams, resolve conflicts and is comfortable leading a highly matrixed organization

• Knowledge of NERC CIP reliability standards and Operational Technology security controls

• Process oriented while understanding the capabilities of technology and leveraging technology

• Demonstrated innovation and creative abilities

• Strong understanding of OT network technologies, protocols, assets, devices

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable) No

Represented/Union Position No

Visa Sponsored Position No

Posting Expiration Date

Wednesday, May 22, 2024

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.

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