Job Information
Builders FirstSource Inside Sales Manager - Charlotte, NC in Charlotte, North Carolina
411353BR
Auto req ID:
411353BR
Company:
Builders FirstSource
Job Code:
Sales Sales
Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.
PURPOSE
Directs the operation of all aspects of inside (contractor) sales. Responsible for determining staffing needs to maximize sales and profit objectives as well as all other managerial duties. Ensures that inside sales processes, practices and personnel provide required level of customer support. Works closes with Sales Manager to ensure inside and outside sales personnel work as a team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides customer support to walk-in retail or contractor customers and responds to telephone and e-mail inquiries from customers. Typically provides support to customers with larger or more complex requirements. Utilizes specialized knowledge and experience to assist customers with issues such as product selection, pricing, availability, refunds/exchanges. Determines customer requirements and expectations in order to recommend specific products and services. May recommend alternative products based on cost, availability or specifications. Generates sales quotations requiring a working knowledge of company products, procedures and practices.
Actively engages in selling company products and services. Provides material take offs, estimates and pricing of large packages (e. g., decks, garages, millwork, kitchen, bath, doors, etc.). Enters orders into computer system.
May provide support to Outside Sales Representatives and may accompany OSR to customer sites or meetings with customers.
Schedules the production and delivery of orders with store operations.
Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, indentifying and soliciting new customers and expanding business with current customers.
Troubleshoots order processing issues to ensure customer satisfaction and optimize sales opportunities. Identifies trends in customer satisfaction or dissatisfaction.
May participate in coordinating and conducting customer workshops.
Provides assistance and training to less experienced Inside Sales Representatives. May have responsibility for on-going supervision of the Inside Sales Department.
May assist with store housekeeping, signage, stocking, inventory control and other related activities.
Plans and paces own work efficiency in order to meet daily, weekly, project or team-related productivity goals.
Remains current on customer preferences, changes in local codes and product developments by attending in-house training, vendor training or reading trade journals.
Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required. May recommend changes to improve safety procedures.
Carries out other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
Position Title:
Inside Sales Manager - Charlotte, NC
Job Category:
Management
Minimum Education Required:
Bachelors
City*:
Charlotte
Additional Qualifications/Responsibilities:
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor’s degree in Retail Management or related field and four (4) years retail sales experience and/or management experience, or equivalent combination of education and experience.
COMPETENCIES
Knowledge of company products, services, production processes and product standards
Understanding of company policies and procedures relating to sales and customer service
Ability to maintain confidentiality and protect sensitive customer information
Working knowledge of building industry and retail management
Ability to think strategically and to forecast and drive sales
Excellent customer services skills and sales experience
Ability to supervise and achieve work productivity through others
Excellent verbal and written communications skills
Well organized and detail oriented
Proficiency in Office Suite
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Subject to both typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
Standing or walking for approximately extended periods throughout the day
State*:
North Carolina