CASY-MSCCN Jobs

Customer Service Coordinator (170301)

Job ID

170301

Posted

03-Jun-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service

Location(s)

Charlotte - North Carolina - United States of America

About the role

We are seeking a dynamic and customer-focused Customer Service Coordinator to join our team to support a major telecommunication's company. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and resolving any issues they may encounter.

Shift

• Sunday: 10:30AM - 7:30PM ET

• Monday: 1:00PM - 10:00PM ET

• Tuesday: Off

• Wednesday: 1:00PM - 10:00PM ET

• Thursday: Off

• Friday: 1:00PM - 10:00PM ET

• Saturday: 10:00AM - 8:00PM

What you’ll do

• Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

• Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.

• Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.

• Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

• Contacts customer for additional information and communicating the steps in the work order process.

• Runs, reviews, and distributes various customer service reports as necessary.

• May generate and dispatch service request work orders for completion by vendors.

• May assist with the training of new hires and temporary employees on CMMS, customer service database, email, Live Chat and Call Center procedures.

• Provides informal assistance such as technical guidance and/or training to co-workers.

• Other duties may be assigned.

What you’ll need

• Previous experience in customer service or a related field.

• Excellent communication skills, both verbal and written.

• Strong problem-solving abilities and a customer-focused mindset.

• Ability to work well under pressure and handle challenging situations calmly.

• Familiarity with telecommunications products and services is a plus.

• Proficiency in using customer service software and tools.

Why CBRE?

• Comprehensive Benefits Package: Employees have access to a comprehensive benefits package that may include health insurance, dental and vision coverage, retirement plans, paid time off, and more.

• Career Development Opportunities: CBRE is committed to supporting the professional growth and development of its employees through training programs, mentorship, and opportunities for advancement within the company.

• Employee Well-being Programs: CBRE prioritizes employee well-being by offering wellness programs, employee assistance resources, and initiatives to promote work-life balance.

Disclaimers

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)