Job Information
FirstService Residential Concierge in Charlotte, North Carolina
Job Overview:Â Â
The part-time concierge providesexceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors andoperateselectronic security control systems; and accuratelymaintainsdaily logs,recordsand forms.Assistswith general concierge services and performs administrative clerical,Wordand Excel document work. Walks the building premises as directed for monitoring purposes.Â
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Schedule:
Weekends
Saturdays and Sundays 11:30am - 7:30pm
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Your Responsibilities:Â Â
- Providesexceptional customer service.ÂÂ
- Meets and greets residents; checks guests and serviceproviders in/out.ÂÂ
- Able to understand and react to emergency response and access controlprocedures;monitorsandoperateselectronic security control systems; and accuratelymaintainsdaily logs,recordsand forms.ÂÂ
- Assistswith general concierge services and performsadministrative clerical,Wordand Excel document work.ÂÂ
- Walks the building premises as directedfor monitoring purposesÂ
- Monitors and controls access to the buildingÂ
- Resolves and follows-up on all complaints/issues, escalating to supervisor if necessaryÂ
- Providesgeneral concierge services as well as administrative clerical work when neededÂ
- Helpsmaintaina safe and secure environment throughout the building/property(s)Â
- Walks the building premises as directed for monitoring purposesÂ
- Have the ability tounderstand and complete all required formsÂ
- May be assigned other duties by supervisorÂ
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Skills & Qualifications:Â Â
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- Ability to manage multiple prioritiesÂ
Demonstrates excellent customer service,communicationand time management skills.Â
Basic knowledge of Microsoft Applications, especially Outlook,Wordand Excel.ÂÂ
- Command of information system hardware/software is preferredÂ
- Good written and verbal communication skillsÂ
- Strong customer service and interpersonal skillsrequiredÂ
- Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions.Â
- Computer and peripherals, standard and customized softwareapplicationsand tools, and usualoffice equipment.Â
- Ability toquickly and easily navigatethe property/buildingasrequiredto meet the jobfunctionsÂ
- Ability to lift 30 â 50lbsÂ
- Requires standing, sitting position forlong periodsof time, walking and occasionalclimbing when necessaryÂ
- Handle, finger, grasp and lift objects and packages; must be able to reach with handsand armsÂ
- The employeeis required towork at a personal computer for extended periods of timeas well as talking on the phone for extended periods of timeÂÂ
- Must have the ability to detect auditory and/or visual emergency alarmsÂ
- Occasional overtime may berequiredÂ
- Must have the ability to work extended/flexible hours, weekends, and attend Boardmeetings.Â
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Compensation :Â Â
$14.00Â perhourÂ
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Disclaimer Statement : Â Â
The above informationonthis description has been designed toindicatethe general nature and level of work performedby employees within this classification. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not anall-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time.Â