CASY-MSCCN Jobs

Immigration sponsorship is not available for this position

What you can expect

Zoom is seeking a Project Engineer for the Professional Services Organization. The Project Engineer will design and deploy Zoom Phone and Contact Center solutions.

About the Team

Zoom is seeking a Project Engineer for the Professional Services Organization. The Project Engineer will design and deploy Zoom Phone and Contact Center solutions.

Responsibilities

• Designing, Architect and Deploy Zoom Phone and Contact Center solutions at an expert level while ensuring high availability, scalability, and security.

• Providing advanced support and troubleshooting for complex technical issues related to number porting, emergency services, multilingual support, third party integrations, and other complex client scenarios.

• Integrating phone and contact center technologies with CRM, workforce management, quality management, interactive voice response, and other systems as required.

• Automating workflows to enhance productivity and reduce manual interventions

• Working with cross-functional teams both internally and with clients to design and implement solutions that align with business needs.

• Mentoring junior engineers and provide training on Zoom Phone and Contact Center solutions and best practices.

• Migrating customers from voice and video solutions to Zoom and 3rd party solutions.

What we’re looking for

• Have a Bachelor's in CS, MIS, or its equivalent and at least 10+ of experience designing and implementing Voice/Video and Contact Center solutions. Experience deploying Zoom Phone is advantageous.

• Experience with Voice/Video and Contact Center best practices, processes, and procedures for design, deployment, and support.

• Experience with migrations to Cloud Voice & Cloud Contact Center solutions

• Experience and knowledge of Voice Solutions (Zoom Phone, Cisco, Ring Central, Microsoft, 8x8, Avaya, Mitel, Vonage, etc.).

• Experience and knowledge of Contact Center solutions (Five9, Salesforce.com, Genesys, 8x8, Twilio, InContact, TalkDesk, etc.).

• Network Experience and a good understanding of network requirements for Voice and Video deployments.

Salary Range or On Target Earnings:

Minimum:

$76,800.00

Maximum:

$186,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.

#LI-Remote